Technical Support Representative I

4 weeks ago


Edinburgh, United Kingdom N-able Technologies Ltd. Full time

IT doesn’t get better than this N-able isn’t just another software company – we’re going places, and we’d love for you to be a part of that journey. The Way We Work, our hybrid working model based on trust and flexibility, allows you to maximize your contributions while growing your career. We are looking to hire a Technical Support Representative for our Edinburgh or Dundee office. As a part of our Technical Support team, you will utilise your well developed communication and interpersonal skills to compliment your inquiring mind and strong technical knowledge to solve any technical issues our Partners may encounter. 

Deliver a high-quality service and support to N-able partners via phone, email, and/or chat, becoming a trusted advisor and owning the end-to-end management and resolution of issues
Business German would be an advantage
Technical degree/diploma or experience in troubleshooting server, network, email, and endpoint security issues (moderate to highly complex)
Detailed knowledge with demonstrated experience in Windows Server operating systems, AD, GPO, boot sequence, file structure, registry, and event logs
Understanding of security concepts, networking concepts and protocols: DNS, TCP/IP, DHCP, VPN, firewall (knowledge of SMTP, web services, email services, SNMP, FTP is a plus)
Experience in one or more of the following scripting languages is desirable: Bash, PowerShell, Python
Knowledge in Virtual Platforms, Linux server, MacOS, SQL Administration and Backup Technologies is a big plus
Experience in phone, email, and chat support
be creative in understanding and resolving issues; Medical, dental and vision coverage
Generous PTO and observed holidays
Employee Stock Purchase Program 
The Way We Work – our hybrid working model based on trust and flexibility 

NYSE: NABL), we are a global software company that turns IT possibilities into capabilities. That means we partner with technology leaders who support companies around the world by offering secure infrastructure and tools to navigate their evolving IT needs. We build strong relationships with our customers to help them thrive at every stage of growth, and at the heart of this effort is our network of N- ablites —a global team of extraordinary, diverse creators who are dedicated to making a difference in how our partners do IT.
#LI-JM2 #LI-Hybrid
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