Technical Support L2
2 months ago
The Advanced Technical Assistance Team is an elite team of problem solvers taking on challenges that the Service Desk was unable to resolve. Its responsibilities lie predominately in resolving BAU tickets created by the Service Desk, providing feedback to help the Service Desk improve and highlight widespread issues so they can be resolved by the engineering teams. Individual team members will provide best-in-class technology phone support and use remote tools to assist clients in remote offices or who are working from home. Excellent communication and customer service skills are essential along with strong technical troubleshooting abilities.
Job Responsibilities:
- Provide swift and professional technical support
- Perform analysis, diagnosis, and resolution of desktop problems for clients, recommend and implement corrective solutions
- Install, configure, test, maintain, monitor, and troubleshoot client workstations, mobile devices and related hardware or software in order to deliver required deskside service levels
- Utilize the ticket management system to record, update and resolve tickets from the Helpdesk
- Collaborate with other support groups across global locations to help troubleshoot client issues
- Upholding procedures for logging, reporting, and statistically monitoring desktop operations
- Write technical support and client documentation in form of Knowledgebase articles
- Meet or exceed expected customer service levels
- Other duties as assigned by the Advanced Technical Assistance Team Managers
- Excellent proven track record supporting clients in a financial environment
- Excellent proven customer service based approach
- Proven ability to prioritize tasks and issues according to the business impact
- Good written and verbal communication skills
- Good time management skills
- Able to work in a high pressure environment
- Strong organizational and analytical skills
- Ability to multi-task and work under pressure
- Ability to work autonomously and within team
- Flexible and proactive with a "will do' attitude
- Takes responsibility and follows through on issues to closure and root cause resolution
- Demonstrable desire to achieve
What do you need to succeed?
- Experience supporting Mac OS, Windows OS, Microsoft Office, Smart Phones and PC hardware over the phone
- Able to uphold a positive attitude at all times, even under stressful conditions
- Experience supporting remote facilities and users
- High level of professionalism and strong personal interaction skills
- Ability to perform in-depth research and troubleshooting for complex technical issues
- Ability to prioritize and complete all work tasks with mínimal supervision
- Ability and willingness to learn new technologies
- Deskside / Desktop / End User Computer experience, ideally in a corporate environment
-
Acp L2 Ba Support
6 days ago
Edinburgh, United Kingdom Axiom Software Solutions Full time**Job Description**: Job Title - ACP L2 BA Support (Avaloq certified) Location - U.K. (Remote) Work type - Fully Remote Project Duration - 6-12 Months Job Description - University degree (or equivalent) in computer science or engineering **Credit Module/ PFM/ Payments/ RM / CRM /STEX/ Corporate actions/ Accounting / Tax /Asset / **Techn**. BA for...
-
Acp L2 Ba Support
1 month ago
Edinburgh, United Kingdom Axiom Software Solutions Full time**Job Description**: Job Title - ACP L2 BA Support (Avaloq certified) Location - U.K. (Remote) Work type - Fully Remote Project Duration - 6-12 Months Job Description - University degree (or equivalent) in computer science or engineering **Credit Module/ PFM/ Payments/ RM / CRM /STEX/ Corporate actions/ Accounting / Tax /Asset / **Techn**. BA for...
-
Mechanical Craftsperson L2
2 weeks ago
Edinburgh, United Kingdom Equans Full timeMechanical Craftsperson L2 (Heating & Plumbing) **Offer ID**: - 58800**Contract type**: - Permanent**Schedule**: - Full-Time**Country**: - United KingdomEquans is a renowned energies & services contractor and a proud member of the Bouygues global industrial group. Our expertise spans the design, construction, and maintenance of buildings and critical...
-
Mechanical Craftsperson L2
2 weeks ago
Edinburgh, United Kingdom Equans Full timeMechanical Craftsperson L2 (Heating & Plumbing) **Offer ID**: - 58800**Contract type**: - Permanent**Schedule**: - Full-Time**Country**: - United KingdomEquans is a renowned energies & services contractor and a proud member of the Bouygues global industrial group. Our expertise spans the design, construction, and maintenance of buildings and critical...
-
Infrastructure Support Engineer
2 weeks ago
Edinburgh, United Kingdom Global Technology Solutions Ltd. Full timeInfrastructure Support Engineer III – Red Hat Linux enterprise support Contract length: Day rate: £340 inside ir35 through umbrella We are looking for customer-focused and enthusiastic 3rd line infrastructure support engineer with a genuine interest in solving peoples IT issues to backfill our Business As Usual services while some of our key staff...
-
Infrastructure Support Engineer
2 weeks ago
Edinburgh, United Kingdom Global Technology Solutions Ltd. Full timeInfrastructure Support Engineer III – Red Hat Linux enterprise support Contract length: Day rate: £340 inside ir35 through umbrella We are looking for customer-focused and enthusiastic 3rd line infrastructure support engineer with a genuine interest in solving peoples IT issues to backfill our Business As Usual services while some of our key staff...
-
Infrastructure Support Engineer
2 months ago
Edinburgh, United Kingdom Global Technology Solutions Ltd Full timeInfrastructure Support Engineer III - Red Hat Linux enterprise support Contract length: Day rate: £340 inside ir35 through umbrella We are looking for customer-focused and enthusiastic 3rd line infrastructure support engineer with a genuine interest in solving peoples IT issues to backfill our Business As Usual services while some of our key staff...
-
Infrastructure Support Engineer
2 weeks ago
Edinburgh, United Kingdom Global Technology Solutions Ltd. Full timeInfrastructure Support Engineer III - Red Hat Linux enterprise support Is your CV ready If so, and you are confident this is the role for you, make sure to apply asap. Contract length: Day rate: £340 inside ir35 through umbrella We are looking for customer-focused and enthusiastic 3rd line infrastructure support engineer with a genuine interest in...
-
Edinburgh, United Kingdom Global Technology Solutions Ltd. Full timeJob Title: Infrastructure Support Engineer III – Red Hat Linux enterprise supportContract length: 3-monthsDay rate: £340 inside ir35 through umbrellaLocation: Edinburgh *Must be holding SC Clearance* Site hours are: 07:00 – 16:30 Mon-Thurs and 07:00 – 13:30 Fri – hours to be agreedROLE OVERVIEW:We are looking for customer-focused and enthusiastic...
-
Edinburgh, United Kingdom Global Technology Solutions Ltd. Full timeJob Title: Infrastructure Support Engineer III – Red Hat Linux enterprise supportnContract length: 3-monthsnDay rate: £340 inside ir35 through umbrellanLocation: Edinburghn*Must be holding SC Clearance*Site hours are: 07:00 – 16:30 Mon-Thurs and 07:00 – 13:30 Fri – hours to be agreedROLE OVERVIEW:We are looking for customer-focused and enthusiastic...
-
Edinburgh, United Kingdom Global Technology Solutions Ltd. Full timeJob Title: Infrastructure Support Engineer III – Red Hat Linux enterprise supportContract length: 3-monthsDay rate: £340 inside ir35 through umbrellaLocation: Edinburgh*Must be holding SC Clearance*Site hours are: 07:00 – 16:30 Mon-Thurs and 07:00 – 13:30 Fri – hours to be agreedROLE OVERVIEW:We are looking for customer-focused and enthusiastic 3rd...
-
Edinburgh, United Kingdom Global Technology Solutions Ltd. Full timeJob Title: Infrastructure Support Engineer III – Red Hat Linux enterprise supportnContract length: 3-monthsnDay rate: £340 inside ir35 through umbrellanLocation: Edinburghn*Must be holding SC Clearance*Site hours are: 07:00 – 16:30 Mon-Thurs and 07:00 – 13:30 Fri – hours to be agreedROLE OVERVIEW:We are looking for customer-focused and enthusiastic...
-
Edinburgh, United Kingdom Global Technology Solutions Ltd. Full timeJob Title: Infrastructure Support Engineer III – Red Hat Linux enterprise support Is your CV ready If so, and you are confident this is the role for you, make sure to apply asap. Contract length: 3-months Day rate: £340 inside ir35 through umbrella Location: Edinburgh *Must be holding SC Clearance* Site hours are: 07:00 – 16:30 Mon-Thurs and 07:00...
-
Edinburgh, United Kingdom Global Technology Solutions Ltd. Full timeJob Title: Infrastructure Support Engineer III – Red Hat Linux enterprise supportIs your CV ready If so, and you are confident this is the role for you, make sure to apply asap.Contract length: 3-monthsDay rate: £340 inside ir35 through umbrellaLocation: Edinburgh*Must be holding SC Clearance*Site hours are: 07:00 – 16:30 Mon-Thurs and 07:00 – 13:30...
-
Edinburgh, United Kingdom Manpower Full time €275Our client, a blue-chip IT company, is currently seeking a Security Cleared Infrastructure Support Specialist III (Red Hat Linux) based on their customer site in Edinburgh. This is a temporary role to start ASAP for 3 months. 5 hours a week between 07:30 - 16:30 Monday - Thursday and 07:00 - 13:30 Fridays. Due to the nature of our client's work the...
-
Edinburgh, United Kingdom Manpower Full time €275Our client, a blue-chip IT company, is currently seeking a Security Cleared Infrastructure Support Specialist III (Red Hat Linux) based on their customer site in Edinburgh. This is a temporary role to start ASAP for 3 months. 5 hours a week between 07:30 - 16:30 Monday - Thursday and 07:00 - 13:30 Fridays. Due to the nature of our client's work the...
-
Edinburgh, United Kingdom Manpower Full time €275Our client, a blue-chip IT company, is currently seeking a Security Cleared Infrastructure Support Specialist III (Red Hat Linux) based on their customer site in Edinburgh. This is a temporary role to start ASAP for 3 months. 5 hours a week between 07:30 - 16:30 Monday - Thursday and 07:00 - 13:30 Fridays. Due to the nature of our client's work the...
-
Edinburgh, United Kingdom Manpower Full time €275Our client, a blue-chip IT company, is currently seeking a Security Cleared Infrastructure Support Specialist III (Red Hat Linux) based on their customer site in Edinburgh. This is a temporary role to start ASAP for 3 months. 5 hours a week between 07:30 – 16:30 Monday – Thursday and 07:00 – 13:30 Fridays. Due to the nature of our client's work the...
-
Edinburgh, United Kingdom Manpower Full time €275Our client, a blue-chip IT company, is currently seeking a Security Cleared Infrastructure Support Specialist III (Red Hat Linux) based on their customer site in Edinburgh. This is a temporary role to start ASAP for 3 months. 5 hours a week between 07:30 - 16:30 Monday - Thursday and 07:00 - 13:30 Fridays. Due to the nature of our client's work the...
-
Edinburgh, United Kingdom Manpower Full time €275Our client, a blue-chip IT company, is currently seeking a Security Cleared Infrastructure Support Specialist III (Red Hat Linux) based on their customer site in Edinburgh. This is a temporary role to start ASAP for 3 months. 5 hours a week between 07:30 – 16:30 Monday – Thursday and 07:00 – 13:30 Fridays. Due to the nature of our client's work the...
