Hire Desk Controller
1 month ago
We are looking for an enthusiastic Hire Desk Controller to provide an end to end hire desk service on behalf of Nationwide Platforms, servicing the Balfour Beatty account. This is a Fixed Term Contract role, initially for 3 months.
Working from the Balfour Beatty office in Thurnscoe, you will have full control of the day to day running of a busy hire desk, ensuring a high level of service is achieved at all times. Through effective customer management you will maximise revenue and profit targets and ensure fast and efficient fulfilment of orders and administration tasks on a daily basis. Responsibilities include: To own the day to day running of the Balfour Beatty NWP Implant desk. This will include all daily operational activities to ensure the desk is run to a high level at all times To meet account SLA's around email response times Account management of our Implant desk, ensuring revenue growth through relationship management Convert quotation to order on first contact including compliancy to the customers minimum standards Identify cross sell and upsell opportunities To work closely with the Balfour Beatty Strategic Account Manager, ensuring a strong relationship is built to work in unity to support customer needs Follow up and chase open quotes within in a timely fashion Conduct inbound and outbound calls in a professional manner Promote the NWP brand to maintain market leading image Understand and articulate product range and individual account requirements (customer gets the right machine for the job) Provide a seamless customer journey, and identify ways in which to improve the customer experience Build strong relationships with other departments (e.g. transport planners)/liaise with stakeholders, customers internal and external Collaboration with external customer facing teams including customer visits to build relationships Complete the transactional hire operation on/off hire accurately Maintain an accurate CRM system (LVIS) and comply with company policy regarding the maintenance of customer data To also learn and maintain customer CRM systems in line with their company policies Respond/Resolve and escalate customer related problems or service issues were required Complete customer requested reports in a timely manner Support dispute and damage resolution in a timely fashion To escalate and record reasons for lost business To attend customer meetings including a monthly debt meeting Maintain internal health and safety and corporate governance standards in accordance with Nationwide Platforms policy To complete required administration tasks in a timely manner To work alongside an Implant Support hire desk controller and to effectively co-ordinate work Qualification and Experience Requirements Strong verbal and written communication skills IT Literate Experience of inbound and outbound telephone-based account management, telesales or customer service in a business to business environment Excellent telephone manner with the ability to keep calm under pressure and build rapport with customers Ability to establish credibility act decisively, but able to recognise and support preferences and priorities of the customer Proactive, high energy team player, ability to work closely with colleagues at all levels. Able to demonstrate effective negotiation skills to ensure business is won on viable and competitive commercial terms Excellent self-organisation, planning and attention to detail designed to ensure accurate information logging and review To work well under pressure in what is a very fast paced, changing environment Results and target driven and high motivation levels Desirable Powered access or related industry knowledge Industry health and safety knowledge IPAF 3a +3b GCSE level equivalent Maths and English Part of the Loxam Group, Nationwide Platforms are the UK's market leader in powered access with a fleet of 13,500 machines operating from 32 depots across the country, we have the operational capacity, experience and expertise to fully satisfy our customers working at height needs. Employing 1,100 staff across the UK, we have an established workforce which supports an inclusive and diverse organisation. Nationwide Platforms strongly believe that equal opportunities for our existing and prospective employees is important, and continues to build upon our culture of respect, teamwork and excellence. We pride ourselves on putting health and safety first in all of the products, services and support we provide. This all-embracing commitment to welfare and wellbeing is epitomised by our “Your Safety, Our Priority” programme.For further information please contact the Recruitment Team on (phone number removed) or (url removed)#J-18808-Ljbffr
-
Trainee Hire Desk Controller
1 day ago
Tewkesbury, South West, United Kingdom Bennett and Game Recruitment LTD Full timeTrainee Hire Desk Controller required. Our client has over 20 years of experience specialising in the supply of large plant to contractors, civil engineers, groundwork contractors, builders and other commercial clients. They are now looking for a Hire Desk Control Assistant in their Tewkesbury depot due to the growth of the business.Remember to check your CV...
-
Hire Controller
2 weeks ago
Pulborough, South East, United Kingdom Rubix Recruitment Ltd Full timeThe Role:Hire ControllerDo you have the following skills, experience and drive to succeed in this role Find out below.The Hours:Monday-Friday 07:30am-17:30pmLocation:AshingtonSalary:- £32,000 Plus bonusMy client is looking for a dynamic and innovative candidate to join our growing company based in Ashington.The client is looking for an experienced Hire...
-
Hire Desk Controller
2 weeks ago
Hull, East Yorkshire, United Kingdom More Recruitment Solutions Full timeOur client are like for aHire controllerTo effectively manage the Rental Fleet to serve our customer base and coordinate the transport for the Depot Person Specification: Excellent organisational skills Good customer facing skills Strong self-motivation with a Proactive approach Teamwork - liaise well with each department Good clear communicator...
-
Hire Controller
2 weeks ago
Harrogate, North Yorkshire, United Kingdom Cormac & Co Recruitment Ltd Full timeHire Controller - Hire Administrator - Branch Administrator Join an experienced team with, a leading plant hire business nr Harrogate. With a diverse fleet of equipment and a commitment to excellent customer service, they provide essential machinery and tools to construction, infrastructure, and industrial projects across the region. **Position Overview:**...
-
Hire Controller
2 weeks ago
Hull, East Yorkshire, United Kingdom More Recruitment Solutions Full timeOur client are like for aHire controllerTo effectively manage the Rental Fleet to serve our customer base and coordinate the transport for the Depot Person Specification: Excellent organisational skills Good customer facing skills Strong self-motivation with a Proactive approach Teamwork - liaise well with each department Good clear communicator...
-
Service Desk Analyst
3 weeks ago
York, North Yorkshire, United Kingdom Hays Full time1ST LINE SUPPORT / SERVICE DESK ANALYST / CUSTOMER SERVICE / ACTIVE DIRECTORY / INCIDENT MANAGEMENT SERVICE DESK ANALYST - 1ST LINE FT OFFICE BASED Hays Technology are partnering with a Global Technology Solutions provider to find their next Hire for the IT Support Team. Joining an experienced team of IT Support colleagues, you will be provided with...
-
Service Desk Analyst
2 weeks ago
York, North Yorkshire, United Kingdom Hays Full time1ST LINE SUPPORT / SERVICE DESK ANALYST / CUSTOMER SERVICE / ACTIVE DIRECTORY / INCIDENT MANAGEMENT SERVICE DESK ANALYST - 1ST LINE FT OFFICE BASED Hays Technology are partnering with a Global Technology Solutions provider to find their next Hire for the IT Support Team. Joining an experienced team of IT Support colleagues, you will be provided with...
-
Senior Office Administrator
1 day ago
West Yorkshire, United Kingdom Kincaid International Ltd Full timeSenior Office Administrator - Plant Hire / Construction Hire Our client is a busy construction and civil engineering hire business with a well established operation in West Yorkshire. They are currently looking to recruit a Senior Office Administrator, with hire experience for their team in Wetherby. They require someone with the following...
-
Document Controller
3 weeks ago
South West London, United Kingdom Falcon Green Personnel Full timeFalcon Green are searching for an Document Controllerto joina project in South West London for a major residential contractor.The successful Document controller will ideally have previous experience working on a major residential scheme and experience using Aconex. Document controller Responsibilities: Reporting into a Site Management Front desk duties...
-
Service Desk Controller
6 days ago
South East England, United Kingdom Dataquest Group Ltd Full timeDQ Group is a leading IT company working with well-known brands in both the private and public sector. We have a great work environment to share, were a friendly company which encourages socialising, development, and progress both in terms of knowledge and skills. we encourage everyone to maintain a healthy work/life balance, and we strongly believe in...
-
Quality Control Lab Analyst
1 week ago
Rotherham, South Yorkshire, United Kingdom RBW Consulting Full timeWorking exclusively with an international advanced pharmaceutical company, I am currently supporting multiple hires within their QC team for one of the UK facilities based in South Yorkshire. These positions are hands on production scientists within a significantly growing area of radiopharmacy – however, no prior experience is necessary. There are...
-
Quality Control Lab Analyst
1 month ago
Rotherham, South Yorkshire, United Kingdom RBW Consulting Full timeQC Radiochemist / Analyst Working exclusively with an international advanced pharmaceutical company, I am currently supporting multiple hires within their QC team for one of the UK facilities based in South Yorkshire. These positions are hands on production scientists within a significantly growing area of radiopharmacy – however, no prior experience...
-
Quality Control Lab Analyst
1 month ago
Rotherham, South Yorkshire, United Kingdom RBW Consulting Full timeQC Radiochemist / Analyst Working exclusively with an international advanced pharmaceutical company, I am currently supporting multiple hires within their QC team for one of the UK facilities based in South Yorkshire. These positions are hands on production scientists within a significantly growing area of radiopharmacy – however, no prior experience...
-
Service Controller
1 month ago
Wakefield, West Yorkshire, United Kingdom Path Recruitment Ltd Full timeBe the customer's first point of contact and work on your own initiative in this brand new Hire Controller opportunity! Join a leading provider of plant and tool hire to the construction and civil engineering sectors to work at their office local to Wakefied as a Hire Controller. plant hire, tool hire, builders merchants, powered access, fleet...
-
Quality Control Analyst
1 month ago
Rotherham, South Yorkshire, United Kingdom RBW Consulting Full timeQC Radiochemist / Analyst Working exclusively with an international advanced pharmaceutical company, I am currently supporting multiple hires within their QC team for one of the UK facilities based in South Yorkshire. These positions are hands on production scientists within a significantly growing area of radiopharmacy – however, no prior experience is...
-
Quality Control Analyst
1 month ago
Rotherham, South Yorkshire, United Kingdom RBW Consulting Full timeQC Radiochemist / Analyst Working exclusively with an international advanced pharmaceutical company, I am currently supporting multiple hires within their QC team for one of the UK facilities based in South Yorkshire. These positions are hands on production scientists within a significantly growing area of radiopharmacy – however, no prior experience is...
-
Breakdown Controller
4 days ago
Normanton, West Yorkshire, United Kingdom Hybrid Recruit Ltd Full timeHybrid Recruit are seeking an experienced Breakdown Controller to work for a well-established and reputable hire company based in Normanton.The main job function of a Breakdown Controller is to ensure the smooth, efficient, and cost-effective running of the Breakdown function.Responsibilities of the Breakdown Controller:Receiving breakdown calls and...
-
Recruitment Consultant
2 weeks ago
Doncaster, South Yorkshire, United Kingdom UTrust Recruitment Full timeWorking from our new office in Doncaster. You will be supported by the team to run an expanding driving desk, tasks will include: To eventually take control of the desk and grow with the team. Looking after drivers from Car/ Van to Class 1. Supporting existing customers with their requirements. Visiting clients (supported) to increase supply and find...
-
Graduate Pest Control Technician
4 weeks ago
South Twickenham, United Kingdom Rentokil Initial 1927 PLC Full timeRentokil Pest Control - Science Graduate Pest Control TechnicianThis role comes with a basic salary of £28,816 per annum plus benefits (including a company vehicle, fuel card, mobile phone, uniform and RI Rewards).We are currently hiring for a Science Graduate Pest Control Technician to join the team covering the Twickenham area. Successful individuals in...
-
Breakdown Controller
1 day ago
West Yorkshire, United Kingdom Hybrid Recruit Ltd Full timeHybrid Recruit are seeking an experienced Breakdown Controller to work for a well-established and reputable hire company based in Normanton. The main job function of a Breakdown Controller is to ensure the smooth, efficient, and cost-effective running of the Breakdown function. Responsibilities of the Breakdown Controller: Receiving breakdown calls and...