Service Desk Controller

3 weeks ago


South East England, United Kingdom Dataquest Group Ltd Full time

DQ Group is a leading IT company working with well-known brands in both the private and public sector. We have a great work environment to share, were a friendly company which encourages socialising, development, and progress both in terms of knowledge and skills.
we encourage everyone to maintain a healthy work/life balance, and we strongly believe in investing in our employees futures. We are looking for a new Service Controller to become part of the walking team based in central London. Answering service calls, effectively prioritising issues, and ensuring they are logged on our internal systems.
Allocate engineers to calls, making sure all our Service Level Agreements (SLAs) are met.
Responding to Service Control emails requesting engineers or consumables and providing quotes when chargeable.
Inputting engineer closure details for each service call and ordering parts when needed.
Working closely with our Logistics, Project Management, Workshop and Sales team.
Log calls outside of the London area with Third Party Companies and ensure services response times are kept in line with the Service Level Agreements (SLAs).
Ad-hoc administrative support
Has a customer service focus and a positive, helpful, and approachable attitude.



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