CSM Manager

2 weeks ago


Salford Greater Manchester, United Kingdom VUE group Full time

As Customer Success Manager you will be responsible for ensuring customers get their desired outcome when using our products. You will mainly be focussing on increasing retention, preventing churn, building loyalty, and generating account expansion revenue.
The role involves building deep, long-term relationships with customers by handholding them throughout the user journey, understanding their needs, and engaging them with our product.
This is a relationship- driven, strategic and analytical role which provides strategies and account expansions, renewals, upsells and works proactively with customers to anticipate problems and solve them before they happen.
We would love to welcome you to our office, working hours of Monday to Friday, 9am- 5pm.
Educating customers and improving customer experience
Driving account expansion and increasing lifetime value
Building relationships by providing consistent value and fostering customer loyalty
Mapping customer success journeys to spot and remove friction
Building and implementing the right customer success experience
Liaising with the marketing team for better user insights
To lead customer success initiatives that will help achieve goals faster.
Collaboration with other departments, such as Sales, Marketing and support teams to interchange data and create more thoughtful strategies.
A fast-growing organisation that defines itself as being agile and innovative
A commitment to building an environment that welcomes individuals who embrace progressive values and a 'One Team' ethos.
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