CSM Manager
1 month ago
Job Title: Customer Success Manager
North West / Field based
As Customer Success Manager you will be responsible for ensuring customers get their desired outcome when using our products. You will mainly be focussing on increasing retention, preventing churn, building loyalty, and generating account expansion revenue.
The role involves building deep, long-term relationships with customers by handholding them throughout the user journey, understanding their needs, and engaging them with our product.
This is a relationship- driven, strategic and analytical role which provides strategies and account expansions, renewals, upsells and works proactively with customers to anticipate problems and solve them before they happen.
We would love to welcome you to our office, working hours of Monday to Friday, 9am- 5pm.
Educating customers and improving customer experience
Driving account expansion and increasing lifetime value
Building relationships by providing consistent value and fostering customer loyalty
Mapping customer success journeys to spot and remove friction
Building and implementing the right customer success experience
Liaising with the marketing team for better user insights
To lead customer success initiatives that will help achieve goals faster.
Collaboration with other departments, such as Sales, Marketing and support teams to interchange data and create more thoughtful strategies.
A fast-growing organisation that defines itself as being agile and innovative
A commitment to building an environment that welcomes individuals who embrace progressive values and a 'One Team' ethos.
If you think we're a good match for each other, apply online today If you're interested but not sure if you have all the criteria listed... have a chat with us. We are committed to welcome people regardless of age, disability, gender identity, race, faith or belief, sexual orientation or socioeconomic background
-
CSM Manager
4 days ago
City of London, Greater London, United Kingdom J&C Associates Ltd Full timeJob Title: Solution Customer Success Manager Shoreditch (Hybrid) Duration: 12 months contract initially with possible extension Budget: £55k per annum + paid holidays + pension or £285 per day Inside IR35 Client’s Expert CSM team is looking for a Customer Success Manager, Customer Journey Management, to work in a data centric, dynamic engagement role...
-
Customer Success Manager
1 month ago
Manchester, United Kingdom Parmar Staffing Ltd Full timeThis is a remote position.Customer Success Manager - UK Based We are hiring for a CSM Customer Success Manager to work for a SAAS business. The role requires you to have worked with and understand the Service Management Industry. You will be assisting new clients with implementing new software to improve the client's business. A basic technical...
-
Customer Success Manager
1 month ago
Manchester, United Kingdom Parmar Staffing Ltd Full timeJob Description This is a remote position.Customer Success Manager - UK Based We are hiring for a CSM Customer Success Manager to work for a SAAS business. The role requires you to have worked with and understand the Service Management Industry. You will be assisting new clients with implementing new software to improve the client's business. A basic...
-
Customer Success Manager
2 weeks ago
Manchester, United Kingdom Autus HR Ltd Full timeField Service Management SaaS - CSM. An consultative and proactive Customer Success Manager is required by a leading provider of service management software solutions. This organisation is going through an exciting growth phase and requires a CSM to drive utilisation of this SaaS solution within their base of field service provider customers. This is a fully...
-
Customer Success Manager
2 weeks ago
Manchester, United Kingdom Autus HR Ltd Full timeField Service Management SaaS - CSM. An consultative and proactive Customer Success Manager is required by a leading provider of service management software solutions. This organisation is going through an exciting growth phase and requires a CSM to drive utilisation of this SaaS solution within their base of field service provider customers. This is a...
-
CSM Manager
1 month ago
Manchester, United Kingdom Propello Cloud Full timeyou're confident, thriving on driving client success and building flourishing relationships. Digital Marketing Savvy: Grounded in digital marketing, you're an expert in audience engagement. Adept at conversing with CMOs, marketing leaders, and clients alike, you effortlessly articulate and sell ideas while understanding and meeting client needs with...
-
CSM Manager
1 month ago
Surbiton, Greater London, United Kingdom Setyl Full timeJob Title: Customer Success Manager Our office is directly next to Surbiton train station, which is well-connected across London and surrounding areas. Position Type: Full time Setyl is a fast growth early-stage B2B SaaS business dedicated to supporting IT managers by providing a complete IT asset management platform. As a Customer Success Manager...
-
CSM Manager
1 month ago
Surbiton, Greater London, United Kingdom Setyl Full timeJob Title: Customer Success Manager Our office is directly next to Surbiton train station, which is well-connected across London and surrounding areas. Position Type: Full time Setyl is a fast growth early-stage B2B SaaS business dedicated to supporting IT managers by providing a complete IT asset management platform. As a Customer Success Manager...
-
Program Manager
4 days ago
Manchester, United Kingdom Mastek Full timeRole: Oracle Program Manager Job Type : Permanent Job Location : UK Note: Travel Involved. JD: Responsible & Accountable for: Stakeholder management, gross profit margins, successful contract execution, escalation & dispute management & value creation. Atleast 10 years of experience as Oracle Program Manager Stakeholder management – Customer(s): Executive...
-
Clinical Manager
4 days ago
Harrow, Greater London, United Kingdom Leaders In Care Recruitment Ltd Full timeOur client is looking for an experienced Clinical Services Manager (RMN/RNLD)to join their team in West London as a Clinical Manager (RMN). The company specialises in personalised treatment for service users with eating disorders or personality disorders. They need someone dedicated to high-quality care and patient-centred treatment. As the CSM, you can...
-
Clinical Services Manager
7 days ago
Harrow, Greater London, United Kingdom Leaders In Care Recruitment Ltd Full timeOur client is looking for an experienced Clinical Manager (RMN/RNLD)to join their team in West London as a Clinical Services Manager (RMN). The company specialises in personalised treatment for service users with eating disorders or personality disorders. They need someone dedicated to high-quality care and patient-centred you the right applicant for this...
-
Clinical Services Manager
1 week ago
Harrow, Greater London, United Kingdom Leaders In Care Recruitment Ltd Full timeOur client is looking for an experienced Clinical Manager (RMN/RNLD)to join their team in West London as a Clinical Services Manager (RMN). The company specialises in personalised treatment for service users with eating disorders or personality disorders. They need someone dedicated to high-quality care and patient-centred treatment. Are you the right...
-
Project Manager
2 days ago
City of London, Greater London, United Kingdom JSS Transform Full timeJob Description Agile Project Manager - Insurance Broking Platform - London (hybrid) Join my client's innovative team in the City of London as an Agile Project Manager and lead the roll-out of cutting-edge broking platforms. I'm looking for a dynamic professional with proven expertise in agile project management to spearhead product deployments and...
-
Care Home Manager
2 weeks ago
Stockport, Greater Manchester, United Kingdom Appoint Healthcare Full timeCare Home Manager Position: Care Home Manager Hours: Full time - 40 hours per week Contract type: Permanent We provide high quality residential and nursing care to residents across almost 50 homes across the UK, with additional services in domiciliary care through our sister brand. Voted in the Top 20 care home providers in the UK, we provide specialist...
-
Senior Employee Relations Advisor
1 month ago
Salford, United Kingdom Sodexo Full timeJob Introduction We're on the hunt for an exceptional individual to become a pivotal part of our Employee Relations Services team in Salford on a permanent basis. As a **Senior Employee Relations Advisor**, you'll be the guiding light for Line Managers, offering comprehensive case management and unwavering administrative support on a variety of ER matters,...
-
Production Planning Controller
1 week ago
Walthamstow, Greater London, United Kingdom Pioneer Selection Ltd Full timePrint Production Controller- Elevate Your Career in Industrial Manufacturing Overtime, Site Bonus Are you a skilled Print Production Controller seeking a compelling opportunity in the heart of Digital printing? As the Print Production Controller, you will lead a dedicated team, shaping the future of our print operations. Work with the Account...
-
Project Manager
2 days ago
City of London, Greater London, United Kingdom JSS Transform Full timeJob Description Agile Project Manager - Insurance Broking Platform - London (hybrid) Join my client's innovative team in the City of London as an Agile Project Manager and lead the roll-out of cutting-edge broking platforms. I'm looking for a dynamic professional with proven expertise in agile project management to spearhead product deployments and...
-
Customer Success Manager
4 days ago
City of London, Greater London, United Kingdom J&C Associates Ltd Full timeJob Title: Solution Customer Success Manager Make sure to read the full description below, and please apply immediately if you are confident you meet all the requirements. Location: Shoreditch (Hybrid) Duration: 12 months contract initially with possible extension Max. Budget: £55k per annum + paid holidays + pension or £285 per day Inside IR35 The...
-
ServiceNow Principal Technical Consultant
2 weeks ago
Greater London, United Kingdom Konversational - The ServiceNow Customer Workflow Experts Full time**Direct applicants only**Successful business in the digital economy is not about an idea any longer. Implementation of the idea, crisp processes, seamless workflows that make customer experiences – these are the cornerstone of commercial success for any business today.As a ServiceNow Principal Technical Consultant with Konversational, you will be hands-on...
-
ServiceNow Principal Technical Consultant
2 weeks ago
Greater London, United Kingdom Konversational - The ServiceNow Customer Workflow Experts Full time**Direct applicants only** Successful business in the digital economy is not about an idea any longer. Implementation of the idea, crisp processes, seamless workflows that make customer experiences – these are the cornerstone of commercial success for any business today. As a ServiceNow Principal Technical Consultant with Konversational, you will be...