CSM Manager

1 month ago

Surbiton Greater London, United Kingdom Setyl Full time

Job Title: Customer Success Manager
Our office is directly next to Surbiton train station, which is well-connected across London and surrounding areas.

Position Type: Full time

Setyl is a fast growth early-stage B2B SaaS business dedicated to supporting IT managers by providing a complete IT asset management platform. As a Customer Success Manager at Setyl, you will be at the heart of our mission to deliver exceptional value to our business clients. Your role will involve guiding customers through the onboarding process, providing ongoing support, and fostering strong relationships that promote retention and growth.

Account Management: Develop and maintain strong relationships with a portfolio of clients, understanding their business needs and objectives.
Success Planning: Work with clients to develop success plans that outline how Setyl's platform can support their goals.
Training and Support: Provide training and support to customers, enhancing their understanding and utilization of our product features.
Feedback Loop: Act as a liaison between customers and the product team, communicating customer feedback and helping drive the product roadmap.
Identify opportunities for account growth and reduce churn by ensuring clients achieve their desired outcomes with Setyl's platform.
Performance Reporting: Monitor and report on the health of customer accounts, using data to drive better business outcomes.
3+ years of experience in customer success, account management, or a related client-facing role in a SaaS environment.
~ Proven track record of developing customer relationships that promote retention and loyalty.
~ Familiarity with customer success tools and CRM software (e.g., Salesforce, HubSpot).
~ Willingness to travel occasionally for client meetings and events.

Impactful Work: Play a key role in the success of businesses worldwide by helping them manage their technology assets more efficiently.
Be part of a growing company with opportunities for career advancement and professional development.
Competitive Compensation: Receive a competitive salary, performance bonuses, and a comprehensive benefits package.


Competitive base salary and commission structure.
Life and illness insurance.
Cycle to work scheme.

  • Operations Assistant

    1 month ago

    London, United Kingdom CSM Full time

    At CSM we are driven by a clear purpose; to Pursue Extraordinary. We exist to create a positive impact on our partners, their audiences, our industry and our people, and to look for opportunities that can inspire a better world in everything we do. Our diversity of experience, expertise and opinions is our greatest asset, which is why we celebrate our...

  • Account Executive

    4 weeks ago

    London, United Kingdom CSM Full time

    At CSM we are driven by a clear purpose; to Pursue Extraordinary. We exist to create a positive impact on our partners, their audiences, our industry and our people, and to look for opportunities that can inspire a better world in everything we do. Our diversity of experience, expertise and opinions is our greatest asset, which is why we celebrate our...

  • People Operations Partner

    1 month ago

    London, United Kingdom CSM Full time

    At CSM we are driven by a clear purpose; to Pursue Extraordinary. We exist to create a positive impact on our partners, their audiences, our industry and our people, and to look for opportunities that can inspire a better world in everything we do. Our diversity of experience, expertise and opinions is our greatest asset, which is why we celebrate our...

  • Operations Executive

    1 month ago

    London, United Kingdom CSM Full time

    At CSM we are driven by a clear purpose; to Pursue Extraordinary. We exist to create a positive impact on our partners, their audiences, our industry and our people, and to look for opportunities that can inspire a better world in everything we do. Our diversity of experience, expertise and opinions is our greatest asset, which is why we celebrate our...

  • Front of House Executive

    4 weeks ago

    London, United Kingdom CSM Full time

    At CSM we are driven by a clear purpose; to Pursue Extraordinary. We exist to create a positive impact on our partners, their audiences, our industry and our people, and to look for opportunities that can inspire a better world in everything we do. Our diversity of experience, expertise and opinions is our greatest asset, which is why we celebrate our...

  • CSM Manager

    4 days ago

    City of London, Greater London, United Kingdom J&C Associates Ltd Full time

    Job Title: Solution Customer Success Manager Shoreditch (Hybrid) Duration: 12 months contract initially with possible extension Budget: £55k per annum + paid holidays + pension or £285 per day Inside IR35 Client’s Expert CSM team is looking for a Customer Success Manager, Customer Journey Management, to work in a data centric, dynamic engagement role...

  • CSM Manager

    3 weeks ago

    London, United Kingdom J&C Associates Ltd Full time

    Job Title: Solution Customer Success Manager Location: Shoreditch (Hybrid) Duration: 12 months contract initially with possible extension Budget: £55k per annum + paid holidays + pension or £285 per day Inside IR35 Client’s Expert CSM team is looking for a Customer Success Manager, Customer Journey Management, to work in a data centric, dynamic...

  • CSM Manager

    4 days ago

    London, United Kingdom J&C Associates Ltd Full time

    Job Description Job Title: Solution Customer Success Manager Shoreditch (Hybrid) Duration: 12 months contract initially with possible extension Budget: £55k per annum + paid holidays + pension or £285 per day Inside IR35 Client’s Expert CSM team is looking for a Customer Success Manager, Customer Journey Management, to work in a data centric,...

  • CSM Manager

    4 weeks ago

    London, United Kingdom Carta, Inc. Full time

    Ensure the overall success of customer accounts; Create tailored and consistent communications (at scale) to increase engagement i.e. recorded training sessions, success play-books, campaigns. Use data analysis to plan campaigns that are strategically targeted to the persona, segment and life-cycle stage of the customer. Quickly build consultative...

  • Receptionist

    1 month ago

    London, United Kingdom CSM Sports & Entertainment LLP Full time

    **At CSM we are driven by a clear purpose; to Pursue Extraordinary. We exist to create a positive impact on our partners, their audiences, our industry and our people, and to look for opportunities that can inspire a better world in everything we do.** **Our diversity of experience, expertise and opinions is our greatest asset, which is why we celebrate our...

  • Customer Success Manager

    2 days ago

    London, United Kingdom Adarga Ltd Full time

    Customer Success Manager (CSM) About Adarga Adarga is one of the most exciting Artificial Intelligence (AI) companies in the world. Headquartered in London and with offices in the US and Australia, Adarga works at the cutting-edge of the AI revolution. Specialising in information intelligence, our technology addresses the integral need for defence,...

  • People Partner

    1 month ago

    London, United Kingdom CSM Sport & Entertainment LLP Full time

    People Partner - 12 month FTC page is loaded People Partner - 12 month FTC Apply locations London time type Full time posted on Posted 2 Days Ago job requisition id R4499 At CSM we are driven by a clear purpose; to Pursue Extraordinary. We exist to create a positive impact on our partners, their audiences, our industry and our people, and to look for...

  • CSM Manager

    1 month ago

    London, United Kingdom CarbonChain Full time

    Full Time] Customer Success Manager at CarbonChain (United States) | BEAMSTART Jobs Customer Success Manager Full Time Remote Work We’re building the infrastructure for the net zero transition, and we’re looking for brilliant builders who want to help define a low carbon future. We build software to automate the carbon footprinting of supply...

  • Immigration Partner

    1 month ago

    London, United Kingdom CSM Sport & Entertainment LLP Full time

    People Partner - 12 month FTC page is loaded People Partner - 12 month FTC Apply locations London time type Full time posted on Posted 2 Days Ago job requisition id R4499 At CSM we are driven by a clear purpose; Our diversity of experience, expertise and opinions is our greatest asset, which is why we celebrate our differences. We need game changers, who...

  • Clinical Manager

    4 days ago

    Harrow, Greater London, United Kingdom Leaders In Care Recruitment Ltd Full time

    Our client is looking for an experienced Clinical Services Manager (RMN/RNLD)to join their team in West London as a Clinical Manager (RMN). The company specialises in personalised treatment for service users with eating disorders or personality disorders. They need someone dedicated to high-quality care and patient-centred treatment. As the CSM, you can...

  • Clinical Services Manager

    6 days ago

    Harrow, Greater London, United Kingdom Leaders In Care Recruitment Ltd Full time

    Our client is looking for an experienced Clinical Manager (RMN/RNLD)to join their team in West London as a Clinical Services Manager (RMN). The company specialises in personalised treatment for service users with eating disorders or personality disorders. They need someone dedicated to high-quality care and patient-centred you the right applicant for this...

  • Clinical Services Manager

    1 week ago

    Harrow, Greater London, United Kingdom Leaders In Care Recruitment Ltd Full time

    Our client is looking for an experienced Clinical Manager (RMN/RNLD)to join their team in West London as a Clinical Services Manager (RMN). The company specialises in personalised treatment for service users with eating disorders or personality disorders. They need someone dedicated to high-quality care and patient-centred treatment. Are you the right...

  • CSM Manager

    1 month ago

    Salford, Greater Manchester, United Kingdom Radius Full time

    Job Title: Customer Success Manager North West / Field based As Customer Success Manager you will be responsible for ensuring customers get their desired outcome when using our products. You will mainly be focussing on increasing retention, preventing churn, building loyalty, and generating account expansion revenue. The role involves building deep,...

  • CSM Manager

    3 weeks ago

    London, United Kingdom InRule Full time

    At InRule Technology, we revolutionize the way organizations in more than 40 countries worldwide make mission-critical decisions by infusing cutting-edge technology into their processes. Some of the largest banks, insurance companies, healthcare organizations, and governments rely on InRule to deliver frictionless, intuitive solutions that provide the power...

  • CSM Manager

    3 weeks ago

    London, United Kingdom InRule Full time

    At InRule Technology, we revolutionize the way organizations in more than 40 countries worldwide make mission-critical decisions by infusing cutting-edge technology into their processes. Some of the largest banks, insurance companies, healthcare organizations, and governments rely on InRule to deliver frictionless, intuitive solutions that provide the power...