Customer Success Manager

3 weeks ago


Manchester, United Kingdom Autus HR Ltd Full time

Field Service Management SaaS - CSM. An consultative and proactive Customer Success Manager is required by a leading provider of service management software solutions. This organisation is going through an exciting growth phase and requires a CSM to drive utilisation of this SaaS solution within their base of field service provider customers. This is a fully remote role.
SaaS ERP solution / field service management solution / workforce management software - vendor - not a reseller.
* Privately owned, UK based, highly ethical and long-term minded business.
* CSM is required to work with 25 - 30 mid-level customers to help them gain maximum value from the SaaS solution.
* A professional and respected Customer Success Team focusing on NPS, high rates of utilisation and NRR
* Minimum 2 years experience in a CSM role for a SaaS provider of field service management software, asset management software, workforce management solutions or ERP solutions.
* Someone working as a user of service management SaaS or field service management SaaS would also be very interesting
* Experience of mapping business processes to workflow software to drive best practice within customers
* This is a fully remote, home-based role. Occasional travel to customer sites will be driven by the CSM. This organisation has a work from anywhere policy with head office located in North West England.
The package includes a salary ranging from £40,000 to £45,000 + bonus. There are also real long-term opportunities for career development within this organisation.



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