IT telephone support 1st/2nd line Support Engineer

2 weeks ago


England, United Kingdom Xact Placements Limited Full time

Our client are seeking a passionate, proactive, enthusiastic, customer focused 1st/2nd Line IT Support Engineer to join their expanding team. The role will be a mixture of home, office and field based at client sites in Oxfordshire and throughout the midlands. The successful candidate will join a busy, friendly team and be responsible for providing a first-class, customer-focused service to clients, working on BAU support calls and project work.
Delivering on-site, remote and telephone support
• Project management and implementation
• Prioritising workloads and complete service desk tickets in line with SLAs
• Microsoft 365, Azure and Intune
• Windows Server
• Networking (VLAN, VPN, VOIP, Firewalls, Subnetting, WatchGuard, Meraki)
• A full driving licence
• MCSA or role-based Microsoft 365 and Azure skills or certifications
• ITIL foundation
• For the successful candidate my client offer excellent opportunities for career development and fully funded training and exams, life insurance, car, phone and broadband benefits, company pension and company bonus scheme.
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