IT Support Analyst
4 weeks ago
Job Description
Job Title: 1st Line IT Support
Key Responsibilities:
- Provide 1st, 2nd and 3rd line support to users with troubleshooting and technical support via phone, web-based tools and email as required
- Record, categorise, monitor and resolve service requests and incidents in the Helpdesk management software
- Liaise with users and both internal and external support resources, keeping users informed of the status of the incidents which they have logged and expediting their resolution
- Follow and apply IT policies and procedures accordingly
- Create documentation, procedures and reports as required
Experience Sought
- Strong IT Support experience
- Knowledge of TCP/IP, DNS, DHCP, SNMP and IP Security
- Sophos security products and VPN knowledge
- Knowledge of Application Deployment via AD, GPO, RIS, MSI or scripts, Azure management would be advantageous
The client are unable to consider those candidates requiring sponsorship.
For more information, get in touch
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