Service Manager

4 weeks ago

Bradford, United Kingdom Bradford Teaching Hospitals NHS Foundation Trust Full time

A fantastic opportunity has arisen for an experienced manager to join the Surgery and Digestive Diseases Clinical Service Unit as a Service Manager. We are looking for a reliable individual who will work in partnership with the specialty leads/clinicians/senior administrative staff to ensure the delivery of safe, effective, and high quality patient care across multiple services.


The post holder will have significant experience working within a large complex organisation and delivering service improvement, change management and risk management.


This is a unique opportunity for a well-motivated individual to join an expanding busy unit to showcase and develop their skills.


The post holder will also provide management support to the Clinical Service Unit (CSU) triumvirate. He/she will have responsibility for the performance of administrative and clerical staff and will ensure that services are delivered within budget to agreed quality standards and in accordance with agreed activity levels.
The post holder will also work with CSU staff and other senior managers in the strategic development of the services provided by the CSU. This will include strategic and operational business planning and monitoring, and the development of relationships with key internal and external partners. Our People Charter outlines the behaviours we can expect from one another and what you can expect from Bradford Teaching Hospitals Foundation Trust:


We're keen to meet people who share these values and are passionate about delivering the highest quality of care to our patients.
Previous experience at middle management level
Experience in the management of multi-professional teams underpinned by formal management training
Demonstrable experience of operational management in a multi- professional environment
People management experience including appraisal and objective setting, recruitment and retention, disciplinary and performance management processes
Budgetary management experience and familiarity with cost saving initiatives
Understanding and experience of complex information analysis essential for informing business, finance and workforce decisions
Previous experience in operational and strategic planning including options appraisal methodology, project/service development and change management

NHS management experience including ensuring administration processes support efficient patient pathways, governance assurance and understanding of AHP/Psychology services

Change management skills including service reconfiguration
Ability to analyse information, manipulate data and formulate reports utilising Excel and Business Objects
Ability to interpret data and form plans for service development based on findings
Able to demonstrate an approach to working in partnership with other services through effective communication and consultation skills
Demonstrate the ability to manage clinical and business risks developing action plans to improve/maintain performance as necessary.
Presentation skills using a variety of options and software packages

Knowledge and practical understanding of financial and commissioning frameworks
Knowledge of workforce and capacity planning and developing business cases
In depth knowledge of waiting list management and effective data utilisation
Knowledge and application of key policies and procedures to include constitutional targets patient bookings, patient choice health and safety for example
Evidence of continuing professional development
Willingness to undertake training and development as identified through the PDP process

Masters level qualification in a related field*
Management qualification or post graduate diploma*

Bradford Teaching Hospitals NHS Foundation Trust

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