Service Administrator

2 months ago


Bradford, United Kingdom Bradford District Care NHS Foundation Trust Full time

I am delighted to inform you of 1 exciting opportunity within the Clinical Administration Service. The roles are non patient facing roles within the Central Admin Hub and providing support to the Service Managers and Team Leaders. We have a requirement to fill this essential role to support the needs of the service.

We currently have 1 Full Time Band 3 position available.

The Service Administrator role is a permanent role. The Central Admin Hub is expanding rapidly and joining our team will enable you to help develop the role and the success of the team.

**Closing Date**: 30th June 2023

**Short listing date**: W/C 3rd July 2023

**Interview Date**: W/C 10th July 2023

The Administrator role will provide an efficient, effective and high quality administrative support to health and social care professionals and service users/patients within a community based or district wide team.
- Service Administrator roles support Medics and/or Clinical Teams
- Service Manager Administrator roles support senior management

**Everything we do is underpinned by our core values**:
- We Care
- We act with respect and empathy, and always value difference

We Listen
- We understand people’s views and respond to their individual needs

We Deliver
- We develop and provide excellent services and support our partners

We will consider a variety of flexible working arrangements to enable staff to balance their work and home lives and support staff by offering a fantastic range of benefits including:
Increase mileage rates for > 3500

A wide range of health and wellbeing support packages

A range of internal and external development and learning opportunities

Plus many more.

We are also proud to pledge our support to the Armed Forces and hold a Bronze Award in the Defence Employer Recognition Scheme.

BDCFT is dedicated to environmental and social sustainability by delivering on the commitments within our Green Plan. All staff are actively encouraged and supported to participate in training and to identify and implement sustainable quality improvement across all service areas and activities.

Delivery of clerical support to a range of identified clinical services prioritising and managing own workload using the workflow management system to respond to work activities, customer queries, responding to correspondence. The administration assistant will provide support for:

- Trust receptions and wards at designated community/hospital sites
- General Administration support for defined community/hospital based clinical services

**Main job responsibilities include**:

- General Administration
- Data Inputting
- Clinical Administration within Clinical record systems (appointment booking, record keeping, waiting list maintenance, adding referrals etc.)
- Undertake planned and unplanned work activities as assigned by Team Supervisor
- General office duties (Letter typing, photocopying, filing, ordering, support with office stock control, scanning, post etc.)
- Booking interpreters or booking transport
- Effective diary management
- Meeting arrangements and support
- Dictation / Audio Typing
- Copy typing of assessments, reports and letters
- Produce high quality documents from written, recorded, dictated material
- Support with assigning workflow management activities
- Manage own workload and activity so that deadlines are achieved
- To support with collecting data

System Administration
- Using workflow management system prioritising and supporting with coordination of requests
- Book rooms across the Trust as requested through the booking system
- Using Microsoft Office software as part of daily role
- Using Trusts Intranet to support with role
- Using Digital Dictation software and maintaining letter templates

Customer Service / Communication
- Providing telephony service to Trust wide services and ensuring the calls are routed to the relevant service and department
- Dealing with telephone and personal enquiries from members of the public and healthcare professionals. Provide non-clinical information and advice to patients and relatives within the boundaries of the role
- Undertaking reception and front of house duties at designated sites
- Using e-technologies to improve efficient ways of communication
- Arranging appointments, interpreters and booking of transport as and when requested by members of the clinical teams.
- Be a first point of contact for identified clinical services ensuring professional standards and the appropriate style of communication is deployed depending on the situation.

The Covid-19 vaccination remains the best line of defence against Covid-19 to protect individuals, colleagues, patients, and communities, and the Trust encourages staff to take up the offer of being fully vaccinated. Please note all staff members who are working in healthcare premises, working with patients/service users and/or undertaking patient/service user visits will be required to take a twice weekly Lateral Flow Test, and to pro



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