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Administrative Officer

4 months ago

Bradford, United Kingdom HM Courts and Tribunals Service Full time

**Details**:
**Reference number**:

- 305646**Salary**:

- £22,940**Job grade**:

- Administrative Officer- AO**Contract type**:

- Fixed Term**Length of employment**:

- For a period of up to 12 Months**Type of role**:

- Operational Delivery**Working pattern**:

- Flexible working, Full-time, Job share, Part-time**Number of jobs available**:

- 10Contents

Location

About the job

**Benefits**:
Things you need to know

Location
- This position is based at SSCS DIRECT LODGEMENT CENTRE BRADFORD, BD3 7BHAbout the job

**Job summary**:

- Please refer to Job Description**Job description**:
**About us**

Are you interested in developing a career with a real purpose? We are looking for individuals who are committed to public service and to make a difference in people’s lives to deliver justice. If this sounds like you, please apply. HM Courts and Tribunals Service (HMCTS) is responsible for the administration of criminal, civil and family courts and tribunals in England and Wales. National Business Centres (NBC) manage centralising administrative and contact functions in HMCTS. Our roles are critical, supporting our service users and colleagues in HMCTS with great performance and a strong culture. Joining us is a chance to play a pivotal role which give people and businesses access to potentially life-changing justice.

**The key purpose of the role**

You will be providing administrative support to our Social Security and Child Support appeals Tribunal. The role involves various administrative tasks of work to progress customer appeals to ensure access to justice in an efficient and effective manner. This can include Case Management, handling further evidence, following Judicial directions, booking of interpreters, listing appeals and post hearing work.

The role requires strong IT skills and be able to adapt your verbal and written communication style to an empathetic and patient manner and does include some telephony work. The flow of work can vary and change, you need to be adaptable to change, positive and embrace new challenges.

**Essential Skills & Criteria**:

- Strong customer focus and service skills
- Experience of working in an administrative role in a customer focussed environment
- Strong IT skills with the ability to learn new systems
- Excellent communication and organisational skills
- Customer Service and Administrative skills
- Be patient and able to empathise

**Key responsibilities**:
**Administration, Operations and Processing casework**
- Preparing papers and/or digital files for court, tribunals, hearings and meetings.
- Producing tribunal documents including creating and updating records digitally
- Preparing meeting agenda, joining instructions, handouts etc. Using standard letters and correspondence, minutes, notes, reports, submissions etc, according to guidelines and instructions.
- Clerking tribunals and hearings, ensuring papers and materials are available and up to date.
- Assisting tribunal users, supporting listing and rota management, checking files, contacting relevant parties.
- Recording outcomes of tribunals and hearings accurately, interpreting accurately the information needed on file.
- Working to workload targets in terms of throughput and accuracy.
- Ensuring compliance and administration documentation meet quality standards.
- Work may require interpretation of source materials, preparation of bundles, chasing.
- You may need to modify and adjust information and make decisions to allow work to be completed. Produce basic statistical analysis reports and where needed, process financial information.
- Checking the work of others, updating records, assessing the value of goods and/or property, reconciling accounts, preparing invoices, information gathering and running straightforward reports.

**Communicating**
- Communicate effectively and work with the public, all Tribunal and Hearing staff, Judiciary and internal and external stakeholders, court and tribunal uses and representatives of other agencies and organisations
- Deliver a helpful, prompt, polite and “right first time” service to our internal and external customers

**Other duties**

The post holder is required to work in a flexible way and undertake any other duties reasonably requested by line management which are commensurate with the grade and level of responsibility of this post.

**Application process**

**Support when applying**

**Person specification**:

- Please refer to Job Description**Behaviours**:
We'll assess you against these behaviours during the selection process:

- Managing a Quality Service
- Communicating and Influencing
- Delivering at Pace

**Benefits**:

- Access to learning and development
- A working environment that supports a range of flexible working options to enhance your work life balance
- A working culture which encourages inclusion and diversity
- A Civil Service pension with an average employer contribution of 27%
- Annual Leave
- Public Holidays
- Season Ticket Adv