IT Service Operations Coordinator

4 weeks ago

Yeovil Somerset, United Kingdom BAE Systems Full time

Job Title: Service Operations Coordinator

Location: Yeovil. We offer a range of hybrid and flexible working arrangements - please speak to your recruiter about the options for this role.

What you'll be doing:

  • Supports and facilitates the delivery of IT service activities that are aligned to the business objectives and overall company strategy
  • Develops and maintains relationships with key stakeholders and customers by interacting effectively and confidently to ensure their requirements are gathered and met
  • Supports the maintenance of the asset configuration records and relationships in-line with ITIL v3 for items under the management / support of the IM&T function, including regular configuration management audits
  • Maintains the technical obsolescence records for the services / solutions provided by the IM&T function
  • Monitors performance metrics and liaises with managers and customers to ensure that service funding agreements are not breached
  • Provides practical support and guidance to trainees and other members of the IM&T function

Your skills and experiences:

  • Experience working within a similar role and previous responsibilities
  • Experience working with budgets - Will be required to work with finance and procurement teams demonstrating budgetary control
  • Able to Organise time and workload to meet concurrent deadlines
  • Very good communication skills: oral, written and excellent interpersonal skills

You'll receive benefits including a competitive pension scheme, enhanced annual leave allowance and a Company contributed Share Incentive Plan. You'll also have access to additional benefits such as flexible working, an employee assistance programme, Cycle2work and employee discounts - you may also be eligible for an annual incentive

The Infrastructure Engineering team:

As a Service Operations Coordinator in the Infrastructure Engineering team, you will have the chance to grow your skills in Service Operations at a large scale. This role will also give you the opportunity for career progression and development across the business.

Why BAE Systems?

This is a place where you'll be able to make a real difference. You'll be part of an inclusive culture that values diversity, rewards integrity, and merit, and where you'll be empowered to fulfil your potential. We welcome candidates from all backgrounds and particularly from sections of the community who are currently underrepresented within our industry, including women, ethnic minorities, people with disabilities and LGBTQ+ individuals. We also want to make sure that our recruitment processes are as inclusive as possible. If you have a disability or health condition (for example dyslexia, autism, an anxiety disorder etc.) that may affect your performance in certain assessment types, please speak to your recruiter about potential reasonable adjustments.

Please be aware that many roles working for BAE Systems will be subject to both security and export control restrictions. These restrictions mean that factors including your nationality, any previous nationalities you have held, and your place of birth may limit those roles you can perform for the organisation

Closing Date: 1st April 2024

We reserve the right to close this vacancy early if we receive sufficient applications for the role. Therefore, if you are interested, please submit your application as early as possible.

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