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Helpdesk Advisor

4 months ago

London, United Kingdom in Newbury Full time
Helpdesk Advisor / Customer Service Advisor

Permanent

Bluetownonline

Posted 1 day ago

Full Job Description

Job Title: Helpdesk Advisor

Location: London, Borough

Salary: £30,000 per annum

Job Type: Full Time, Permanent

Working Hours: 37.5 hours over 5 days per week including Saturdays. Start timebetween 7.30am and 9.30am

Closing Date: 11th June2024

The Company:

Recorra is a leadingcircular economy company, providing services for recycling, datadestruction and office supplies in London and the South East. We areborn environmentalists, formed by Friends of the Earth in 1988 and nowoperating as an independent commercial organisation.

We arean ethical and fast-growing company with a team of exceptional peopleand are looking for someone to join us during an exciting period ofchange and growth. The role provides the opportunity for you to useyour skills to make a difference within a friendly, dynamic andforward-thinking company. The culture is energetic, and there will bemany opportunities for you to make a substantial contribution to thebusiness.

The Role:

Are you a CustomerService Superstar with a heart for our planet? Ready to join a teamwhere your talents are valued, and your efforts make a realdifference? If you thrive on delivering exceptional customer serviceand have a knack for solving problems, then we’ve got the perfect rolefor you

As a confident and well-organised Helpdesk Advisor,you’ll be the shining light of customer support, providing first-classservice to our clients. Whether it’s tackling calls or emails, you’llbe the friendly voice our customers rely on, addressing issues atsource and offering prompt resolution to drive customer satisfaction.

Responsibilities:

  • Being the first pointof contact and deliver high-level customer service to our Clients
  • Processing Client bookings and service requests
  • Responding to Client enquiries via telephone and email, takingownership of a query to ensure it is resolved
  • Supportingour Account Managers by assisting with their enquiries and theirClients’ bookings and enquiries
  • Support and respond to theOperations Teams requests relating to Client sites and services
  • Build and maintain good rapport with the Clients, AccountManagers and Operations team
  • Be main point of contactbetween our Operations Team and Clients
  • Deal with simplepricing and invoicing queries
  • Talk to our Clients about theadditional services we can offer when appropriate

Aboutyou:

  • Highly autonomous and self-motivated
  • Ability to change approach and personal style to appeal to youraudience
  • Contribute actively to maintaining a good teamspirit
  • Ability to look for solutions, not problems
  • 1 year customer service experience (Preferred)
  • Personal interest in the environment
  • Excellent verbal and written communications skills
  • Well organised, you will be able to manage your time to ensurework is completed on time
  • 25 days’ annual leave (withadditional days for length of service)
  • Travel season ticket loan
  • Cycle to workscheme
  • Employee assistance programme
  • Health cashplan
  • Charity volunteering opportunities and socialactivities
  • Dog friendly office

Please Note:

Candidates must have the legal right to live and workin the UK to be considered for this role.

Please click the APPLY button to submit your CV for this role.

Candidates with experience or relevant job titles of; EnquiriesAssistant, Technical Support Assistant, Enquiries Advisor, EnquiriesExecutive, Team Enquiries Advisor, Client Team Enquiries Assistant,Customer Services Executive, Customer Service Representative, CustomerSupport, Client Service, Customer Service Executive, CustomerServices, Customer Assistant, Customer Service Consultant, CustomerService Administrator, Customer Service Representative, CustomerSupport, Business Support, Customer Success may also be considered forthis role.

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