Director Implementation
2 days ago
Operations and Customer Service --> Commercial Operations
Job LocationLondon, United Kingdom
Tracking Code5246-263
Position TypeFull-Time/Regular
Graebel is an International Relocation Company that provides talent mobility and relocation solutions to Global 1000 firms and their employees. We pride ourselves on delivering exceptional customer service, believing that happy and fulfilled employees make it happen. Our people are innovative, take ownership of their work, and as a result, take great care of our internal and external clients. We value truth, love, and integrity, fostering an environment of respect, honour, and caring for those that interact with us.
We are seeking a Director of Implementation to join our expanding team in the UK. This is a fast-paced role where multi-tasking is essential. If you thrive in an environment where you get to help people on a day-to-day basis, and if you are ready to make a career move, please get in touch with us. We are looking for exceptional people who want to make a difference in the world.
The Director of Implementation will be responsible for the implementation of new clients, ensuring Graebel provides world-class service. Ensuring that all business units have the necessary information and processes to successfully service the client base is another vital aspect of the role.
Duties & Responsibilities- Design, develop, document, and execute a beginning-to-end implementation process for all service offerings. Monitor and follow up on all implementations and ensure the agreed-upon process is being followed.
- Provide updates to the executive team regarding the status of all implementations until full implementation is complete. Interface with the customer professionally when necessary. The Director level will provide guidance and training to more junior members of the team.
- Communicate with professionalism and execute with precision to ensure that the client and the business unit are supported throughout the implementation. Possess knowledge across business lines and demonstrate an understanding of the implications of each step in the process.
- Develop and provide data-driven tools to aid the sales and client development teams in adding consultative value to our clients.
- Partner with the business units to develop goals and follow up with each business unit to ensure that reporting to the entire team is implemented.
- Perform other related essential duties as assigned or requested.
- Demonstrated ability to read, analyze, and interpret complex documents, professional journals, and governmental regulations.
- Ability to write complex reports, detailed business correspondence, policies, and procedures.
- Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, area, circumference, and volume.
- Capability to apply concepts of basic algebra and geometry.
- Excellent English oral and written communication skills.
- Excellent presentation and communication skills with all levels of the organization and large groups.
- Candidate must be legally eligible to work in the UK.
- Bachelor’s degree in finance, Accounting, International Business, or related field of study.
- 5 to 7 years of relevant work experience, including management experience in multiple business functions and multiple complex projects.
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