Customer Service Advisor

2 weeks ago

Newcastle upon Tyne, United Kingdom LeoVegas UK Limited Full time

LeoVegas is on the hunt for enthusiastic individuals to become the welcoming face and voice whilst providing exceptional service to our valued customers.
As a Customer Experience Advisor, you'll be at the heart of the action, engaging with customers via email and live chat to ensure their experience with us is nothing short of fantastic. You'll also have the chance to collaborate with our talented teams in Payments, Fraud, Safer Gambling, and CRM, making every day an opportunity to learn and grow.
Our operations run 365 days a year, featuring a variety of shift patterns to fit different lifestyles, including day and night shifts. We value our team's well-being and will discuss specific shift details during the interview process.
Join us at LeoVegas, where you'll be a key player in delivering excellent customer experiences and be part of a vibrant, supportive team. Clear and concise communication to our customers via live chat, email and phone.
Listening to customer inquiries and resolving problems effectively whilst adhering to policies and procedures.
Addressing customer complaints professionally, with empathy and patience, with a focus on turning negative experiences into positive ones.
Fluent in Dutch
Previous experience in the gambling industry is desirable but not essential, as we prioritise providing a superior customer experience
Our culture is our foundation and is what enables us to innovate, build, and lead as we trailblaze our way through the igaming industry. Were a team of over 1800 innovators, initiators, and groundbreakers working in a fast-paced and agile environment across 16 offices world-wide.
Hybrid working policy plus the opportunity to Work From any eligible country for 4 weeks in each year.
~28 days holiday a year, plus (8) public and bank holidays in England.
~ Matched pension contributions up to 6% employee, 6% employer.
~ BUPA private healthcare insurance with pre-existing medical conditions included and a cash-back plan towards the cost of routine dental and other treatments.
~ An unrivalled Family Leave Policy.
~ An unrivalled office environment with free parking and an abundance of drinks and snacks including breakfast each Monday and lunch each Friday (were feeders, sorry diets)
~ Regular team and office socials during the day and after work.
~ Employee referral programme - earn between £750 - £1500 when you refer a friend to come and work for us
~ Upon successful completion of your probation.
~£250 a year Health and Wellbeing allowance.
~ Cycle to work scheme.

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