Finance Manager, Franchise Support EMEA

4 weeks ago

London, United Kingdom Marriott International, Inc. Full time

Job Number 24025833
Job Category Finance & Accounting
Location Europe Office - London, Barnard's Inn 86 Fetter Lane, London, London, United Kingdom VIEW ON MAP
Schedule Full-Time
Located Remotely? N
Relocation? N
Position Type Management

Finance Manager, Franchise Support Europe, Middle East & Africa

Marriott International is the world’s largest hotel company, with more brands, more hotels and more opportunities for associates to grow and succeed. We believe a great career is a journey of discovery and exploration. So, we ask, where will your journey take you?

POSITION SUMMARY

Finance Manager, Franchise Support Europe, Middle East & Africa is a key member of the EMEA Franchise Support Organisation. This portfolio of portfolio of circa 450+ hotels with 90,000+ rooms generate $90m+ in fees to the EMEA.

Using an account management approach, this position will represent the needs and interests of franchise owners in EMEA, which are critically important to the EMEA’s future growth in terms of unit development and fees. Driving owner preference and maintaining owner loyalty are priorities and have been identified as key success factors.Responsibilities include building relationships with current and prospective ownership groups through clear lines of communication, better opportunities for input, and a higher level of responsiveness to their concerns and needs.

EXPECTED CONTRIBUTION


Business/Functional Results

  • Support Marriott’s strategic priority of “Owner Preference” by directly supporting the business objectives of Franchise Support Organization in concert with VP Franchise Support Europe and Finance Discipline.
  • Deliver onboarding training to newly hired finance leaders and finance leaders of new hotels
  • Support the collection of receivables on a timely basis, specifically dealing with stubborn debt. Proactively drive collection of outstanding amounts owed to MI.
  • Audit and submit refund request, write offs, adjustments, and acts of acceptance for approval.
  • Supports Franchise Hotels with technical issues of Financial systems
  • Work closely with the EMEA Reporting and Analysis team for all financial data related matters
  • Monitor revenue and fees reported to ensure they are being reported correctly by our franchisees and seek support as needed to address any potential issues.
  • Monitor the month end reporting process, chase franchisees, and ensure adherence with the deadline.
  • Support hotels with the resolution of their billing disputes
  • Ensure incoming payments are allocated correctly and PEP process is adhered to
  • Monitor performance termination metrics closely for all impacted franchise hotels.
  • Understand franchise agreements thoroughly and ensure fees are billed correctly to franchisees.
  • Provide training and support to ensure Franchisees understand Marriott Programs and Services.
  • Liaise with Development and Operations ondevelopment/conversion opportunities for current and prospective owners
  • Establish with manager an annual audit plan
  • Execute the plan. Track and Report outcome of audits to manager
  • Foster a culture of compliance to Marriott Policies and Procedures and enforce Franchisee’s contractual obligations
  • Plan and execute a random and a targeted audit to ensure reported revenues are correct an in accordance with the franchise agreement definition. Take necessary actions in case revenue misrepresentation.
  • Monitor the Franchise Finance mailbox and ensure emails are dealt with in a timely manner
  • Provide training to Franchisees as often as needed

Strategic Leadership

  • Implement and suggest strategies to improve Owner survey metrics: Overall, MI Affiliation, and communication.
  • Improve alignment of Marriott global and continent strategies with business objectives for the Franchise owner community
  • Support process to create value for owner asset and MI (fees) by balancing owner financial objectives.
  • Represent the voice of the Franchise Support Organization for EMEA amongst key MI stakeholders
  • Assume consulting role to Owners and discipline leads.

Managing Execution

  • Directly support the relationship with key multi-unit owners.
  • Collaborate with the Franchise Support team to create alignment in serving owners needs
  • Support Brand teams on major business issues and initiatives
  • Strengthen owner relationships through clearer lines of communication and high levels of responsiveness to issues, needs, and requests
  • Resolve issues before they rise to the escalated level
  • Use “leading” performance indicators to proactively intervene before emerging issues become significant risks
  • Partner with Finance, Sales, Legal, Development, Brand and Market organizations to ensure that initiatives and programs are well communicated with external stakeholders; timely address and resolve any issues resulting from those programs.
  • Lead process and drive resolutions of detractor hotels
  • Support Brand efforts relative to new initiatives, product enhancements, modification to brand standards
  • Ensure appropriate functional counterparts are engaged in issues and understand the perspective of the owner community.

Building Relationships

  • Manage interactions with key stakeholder teams (Finance, Legal, Sales Brand, Development, Loyalty, FCC & Cash above property leaders) to facilitate resolution to obstacles
  • Represent the voice of owner within EMEA and related disciplines
  • Help to reinforce MI and owners perspective within internal forums by demonstrating strong business and financial acumen with general understanding of situational economics, legal, and franchise agreements

Other

  • Perform other duties as needed.
  • Travel required.
  • Location requirements: The position can be based from our London office.
  • Travel Requirements: Business travel required.

CANDIDATE PROFILE

Experience and Skills

  • 5+years of relevant operating business experience in Finance and/or hotel operating management experience
  • Owner relations experience
  • Ability to build on financial and/or operating background to help address performance issues and impacts across individual and multi-unit portfolios.
  • Demonstrated negotiation skills preferred
  • Finance knowledge
  • Contact base within both the Marriott internal market organization and external owner community.
  • Excellent Business Acumen: ability to make sound business decisions requiring the balanced integration of operational, financial, and human resources.
  • Executive presence
  • Proven Influencing Skills: ability to persuade leadership and stakeholders to respond appropriate to owner needs
  • Language Requirements: High proficiency (speaking, reading and writing) in English is required. Other languages is a plus

Education or Certification

  • College degree in business related field preferred

Marriott International is an equal opportunity employer.We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture.We are committed to non-discrimination onanyprotectedbasis, such as disability and veteran status, or any other basis covered under applicable law.

Marriott International is the world’s largest hotel company, with more brands, more hotels and more opportunities for associates to grow and succeed. Be where you can do your best work, begin your purpose, belong to an amazing globalteam, and become the best version of you.
#J-18808-Ljbffr

  • Finance Manager, Franchise Support EMEA

    2 days ago

    London, Greater London, United Kingdom Marriott Full time

    Job Number Job Category Finance & AccountingLocation Europe Office - London, Barnard's Inn 86 Fetter Lane, London, London, United KingdomSchedule Full-TimeLocated Remotely? NRelocation? NPosition Type ManagementFinance Manager, Franchise Support Europe, Middle East & AfricaMarriott International is the world's largest hotel company, with more brands, more...

  • Finance Manager, Franchise Support EMEA

    4 weeks ago

    London, United Kingdom Marriott International Full time

    This job is brought to you by Jobs/Redefined, the UK's leading over-50s age inclusive jobs board. Job Description Finance Manager, Franchise Support Europe, Middle East & Africa Marriott International is the world's largest hotel company, with more brands, more hotels and more opportunities for associates to grow and succeed. We believe a great...

  • Finance Manager, Franchise Support EMEA

    2 days ago

    London, United Kingdom Marriott Full time

    Job Number 24080433 Job Category Finance & Accounting Location Europe Office - London, Barnard's Inn 86 Fetter Lane, London, London, United Kingdom Schedule Full-Time Located Remotely? N Relocation? N Position Type Management Finance Manager, Franchise Support Europe, Middle East & Africa Marriott International is the world’s...

  • Manager Franchise Operations Planning

    6 days ago

    London, United Kingdom Marriott Full time

    Job Number 24000536 Job Category Owner Services Location Europe Office - London, Barnard's Inn 86 Fetter Lane, London, London, United Kingdom Schedule Full-Time Located Remotely? N Relocation? N Position Type Management POSITION SUMMARY The Franchise Operations Support Manager will report to the Senior Manager Franchise...

  • EMEA Finance Director

    3 weeks ago

    London, United Kingdom Colliers International EMEA Full time

    Job DescriptionColliers is seeking a collaborative Finance Director to lead our financial operations across the EMEA region. This role involves strategic partnership with the EMEA CFO, providing pivotal financial insights, analysis, and guidance to enhance business performance. The successful candidate will collaborate with senior management, business...

  • EMEA Finance Director

    4 weeks ago

    London, United Kingdom Colliers International EMEA Full time

    Company Description Colliers is a leading diversified professional services and investment management company. With operations in 66 countries, our more than 19,000 enterprising people work collaboratively to provide expert advice to maximize the value of property for real estate occupiers, owners and investors. We are at the forefront of the real estate...

  • Manager Franchise Operations Planning

    6 days ago

    London, Greater London, United Kingdom Marriott Full time

    Job Number Job Category Owner ServicesLocation Europe Office - London, Barnard's Inn 86 Fetter Lane, London, London, United KingdomSchedule Full-TimeLocated Remotely? NRelocation? NPosition Type ManagementPOSITION SUMMARYThe Franchise Operations Support Manager will report to the Senior Manager Franchise Services EMEA . The position plays a central role in...

  • Commercial Finance Director EMEA

    4 weeks ago

    London, United Kingdom Novo Executive Search & Selection Ltd Full time

    Director Commercial Finance EMEA Our client is a well-known and respected multinational consumer brand. This company successfully operates in nearly 100 countries worldwide and has tens of thousands of individually owned and licenced/franchised operations. The business is famous for elevating employees, customers, suppliers and communities to create...

  • Franchise Executive

    1 week ago

    London, United Kingdom WarnerMedia Full time

    **_Every great story has a new beginning, and yours starts here._** **_ Welcome to Warner Bros. Discoverythe stuff dreams are made of._** **Who We Are ** When we say, “the stuff dreams are made of,” we’re not just referring to the world of wizards, dragons and superheroes, or even to the wonders of Planet Earth. Behind WBD’s vast portfolio of...

  • Temporary Finance Director

    4 weeks ago

    London, United Kingdom Novo Executive Search Full time

    Director Commercial Finance EMEA Our client is a well-known and respected multinational consumer brand. This company successfully operates in nearly 100 countries worldwide and has tens of thousands of individually owned and licenced/franchised operations. The business is famous for elevating employees, customers, suppliers and communities to create...

  • Sr. Manager Finance, EMEA

    3 weeks ago

    London, United Kingdom iRobot Full time

    Introduction Reporting to the Commercial Finance Director, the Senior Manager of EMEA Finance will be responsible for supporting the EMEA Commercial Business Unit, consisting of EMEA Retail, Direct-to-Consumer, Business-to-Business, and Distributor channels. As a partner to the VP Sales of the region, as well as the rest of the EMEA Leadership Team, this...

  • EMEA Finance

    2 weeks ago

    London, United Kingdom Michael Page (UK) Full time

    Our client is a well established player in the financial services sector, with a staff strength of over 5000. This company prides itself on its robust operations in the banking and financial services sector, serving a diverse range of clients across the EMEA region, from its centrally located London office. Lead and enhance the Client On-boarding...

  • Senior Finance Director, Financial Planning

    4 weeks ago

    London, United Kingdom Colliers International EMEA Full time

    Colliers is a leading diversified professional services and investment management company. With operations in 66 countries, our more than 19,000 enterprising people work collaboratively to provide expert advice to maximize the value of property for real estate occupiers, owners and investors. We are at the forefront of the real estate industry, leading the...

  • Senior Manager, EMEA Account Management

    4 weeks ago

    London, United Kingdom CBRE Enterprise EMEA Full time

    CBRE Global Workplace Solutions is a leading global provider of integrated facilities and corporate real estate management. The successful candidate will manage the integration between Property Management and Hospitality Services on behalf of the client thus ensuring a superior client experience. Oversight of office spaces as well as users' journey and...

  • EMEA Commercial Finance

    3 weeks ago

    London, Greater London, United Kingdom Communicate Full time

    A unique opportunity has arisen to join a high-growth technology solutions business based in London in their commercial finance team. The successful candidate will have financial ownership of the most complex/high-profile portfolio of products and will liaise with Project and Account Managers to drive revenue generation across the EMEA region. Whilst...

  • EMEA Finance Director

    3 weeks ago

    London, United Kingdom Colliers Full time

    Job Description Colliers is seeking a collaborative Finance Director to lead our financial operations across the EMEA region. This role involves strategic partnership with the EMEA CFO, providing pivotal financial insights, analysis, and guidance to enhance business performance. The successful candidate will collaborate with senior management, business...

  • Manager Sales Systems

    2 weeks ago

    London, United Kingdom Corporate Full time

    Job Number Job Category Sales & MarketingLocation Europe Office - London, Barnard's Inn Fetter Lane, London, London, United Kingdom VIEW ON MAPSchedule Full-TimeLocated Remotely? NRelocation? NPosition Type ManagementLondon or Eschborn Office as an option for location Job Summary The Manager, Sales Systems & Programs EMEA will report to the Senior...

  • Marketing Executive, Franchise

    4 weeks ago

    London, United Kingdom Warner Bros. Discovery Full time

    **_Every great story has a new beginning, and yours starts here._** **_ Welcome to Warner Bros. Discoverythe stuff dreams are made of._** **Who We Are ** When we say, “the stuff dreams are made of,” we’re not just referring to the world of wizards, dragons and superheroes, or even to the wonders of Planet Earth. Behind WBD’s vast portfolio of...

  • Associate - Leveraged Finance - Origination

    4 weeks ago

    London, United Kingdom eFinancialCareers Full time

    City of London Based Longstanding International Investment bank. **Description** Associate - Leveraged Finance - Origination / Execution Origination, structuring and execution of LBO financing's, covering the full spectrum of small, medium and large-cap LBO transactions for Private Equity funds throughout Europe. Taking part in customer presentations, be...

  • EMEA SAP Product Manager

    4 weeks ago

    London, United Kingdom Colliers International EMEA Full time

    Job DescriptionThe EMEA SAP Product Manager is essential in enhancing and supporting the SAP SuccessFactors Platform (including SAP S/4 HANA and other integrations like Concur and Salesforce CRM). This role oversees all technical aspects of the SAP platform during live service and manages integrations to ensure seamless data flow and system functionality...