Quality and Compliance Manager

1 week ago


Ilminster Somerset, United Kingdom Jackson Hogg Ltd Full time

Jackson Hogg are proud to be exclusively supporting a specialist manufacturing and assembly business in the Ilminster area with a Quality and Compliance Manager position, reporting directly into the MD. Quality and Compliance Manager Responsibilities

  • Lead and manage all aspects of Quality and Compliance, ensuring adherence to the highest standards.
  • Oversee the maintenance, and continuous improvement of ISO9001 and ISO14001 management systems, conducting regular audits to ensure compliance with the latest standards.
  • Proactively address and resolve the quality-related issues on a day to day basis, ensuring swift and effective resolution.
  • Serve as the primary point of contact for correspondence with end customers and suppliers, both domestically and internationally, ensuring clear and professional communication.
  • Investigate and resolve customer queries and complaints, utilising root cause analysis and other methodologies to prevent recurrence.
  • Conduct regular audits of processes against the internal management system, providing comprehensive reports on findings and recommendations for improvement.
  • Champion the organisation’s commitment to continuous improvement by identifying opportunities for process optimisation and implementing best practices across all quality-related activities.
Quality and Compliance Manager Requirements
  • Experience with process management, CRM and ERP systems
  • Previous experience in quality focused role
  • Experience with ISO9001 and ISO14001
  • Proficient auditing and compliance experience.
  • Engineering background, ideally Manufacturing, specifically working in Quality and Compliance roles.
  • Excellent report writing skills, demonstrating clarity and consistency throughout.
  • Excellent communication and organisational skills, with the ability to efficiently meet deadlines.
  • Influential and customer focused, with a background in customer service.
  • Comfortable using Microsoft Office, specifically Word and Excel.
  • Desirable – Experience within product management.
  • Full Clean UK Driving Licence with ability to travel to group sites when required

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