Application Delivery Engineer

2 weeks ago

StokeonTrent Staffordshire, United Kingdom bet365 Full time

Who we are looking for

An Application Deliver Engineer, who will contribute to the design, installation, upgrading and maintenance of multiple platforms to support the Business.

You will support a number of different technologies and systems, initially focussing on the various workplace IT systems that underpin our working environment.

You will be involved in the support and development of various platforms and gain a good understanding and knowledge of the systems managed by the application delivery team. This varies from CCTV and door entry systems, through to group policy and third party applications and how they fit in the Business. You will also manage software testing environments, secure password storage and audit and monitor solutions.

Utilising the latest technologies and best practices, you will be responsible for provisioning high quality systems and applications. Working as part of an established team, you will take on and understand new challenges, whilst working with others to support our worldwide user base to a high standard.

This role is eligible for inclusion in the Company’s hybrid working from home policy.

Preferred Skills, Qualifications and Experience

  • Willingness to learn, with an open and positive attitude.
  • Experience of supporting, managing and maintaining a wide variety of systems, such as Windows and Linux-based.
  • Experience of in-depth troubleshooting of issues, working through to resolution and providing 3rd line support for other IT teams.
  • Demonstrable experience of working in a service-led environment.
  • Experience of door entry systems, CCTV and thermal cameras.
  • Administration of Active Directory, group policy, DNS, DHCP and other network services.
  • Experience with monitoring, reporting and logging tools such as Splunk and Systrack.
  • Experience of incident management tools, such Remedy and Helix.
  • Experience of change management practices.
  • Knowledge of project methodology, creating plans and working towards deadlines.

Main Responsibilities

  • Managing and maintaining all application delivery platforms and services.
  • Supporting and monitoring highly available systems and infrastructure.
  • Working with internal teams to scope, procure, install and deliver systems.
  • Resolving BAU issues for a worldwide customer base.
  • Creating and maintaining supporting documentation to a high standard.
  • Ensuring the correct monitoring and maintenance processes are in place.
  • Working with other team members to deliver work in a timely and effective manner.
  • Liaising with third parties to validate new and existing changes, escalating issues and remediate potential problems.

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