Service Asset
4 weeks ago
Role : Service Delivery Analyst Location : Manchester – hybrid working
We have a great opportunity with a global food and manufacturing company, providing 1st/2nd line support as a Service Delivery Analyst, as part of their UK-based IT Infrastructure and Operations team.
You’ll be supporting the organisation’s internal and external IT requirements, providing day-to-day and project support to employees, dealing with issues regarding IT equipment and services such as mobile devices, printers, PCs, servers, networks, facilitating meeting rooms and telephony (mobiles & VoIP). You’ll work with outsourced vendors to resolve issues, coordinating and owning IT problems, alongside supporting the department with other IT-related issues.
Act as a key point of contact between employees, the ICT Services team and 3rd party specialist partners.
~1st line support in areas such as: desktop PCs, mobiles, laptops and devices, tablets, software, operating systems, applications and any other relevant technology.
~ Ensure incidents raised are accurately logged, communicated and managed through to conclusion using the relevant helpdesk software
~ Deliver solutions to employees when dealing with existing software such as MS Office products, O365, Teams, etc.
~ Involvement in desk moves, patching network connections, moving IT equipment as required.
~ Assist in training on equipment and system use for employees.
Relevant previous experience in a 1st/2nd line support role, providing on-site and remote support
Microsoft Office & Windows desktop environment experience
Experience with network connectivity, WIFI connections, tethering computers to phones
Familiar with BYOD, phones and tablets in a corporate environment
Experience with building, configuring and troubleshooting Laptops/PC, Mobile phones, printers and tablets
If you’re interested in learning more about this opportunity, please get in touch
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