„Expert:in Service Development“

3 weeks ago

Leeds, United Kingdom TIME's group Full time

Networks & Systems Administration (Information & Communication Technology)
Its end-to-end approach includes the design, hosting, implementation and maintenance of Industrial IT solutions to improve the performance of their customers through 3 main axes: Monitoring & Control; IoT and Data analytics. Thanks to our strong capacity for innovation, our international organization (projects, teams, locations) combined with our deep know-how of data and skilled proficiency in industrial processes, Alizent is today a leading player in industrial computing.
Reporting to the Remote Assets Service Manager, Alizent is currently seeking a proactive and inventive application IT/OT specialist able to provide the operational services of Bulk Supply Chain execution solutions (ALTO). Its end-to-end approach includes the design, hosting, implementation and maintenance of Industrial IT solutions to improve the performance of their customers through 3 main axes: Monitoring & Control; IoT and Data analytics. Thanks to our strong capacity for innovation, our international organization (projects, teams, locations) combined with our deep know-how of data and skilled proficiency in industrial processes, Alizent is today a leading player in industrial computing.
Reporting to the Remote Assets Service Manager, Alizent is currently seeking a proactive and inventive application IT/OT specialist able to provide the operational services of Bulk Supply Chain execution solutions (ALTO).
The candidate will have to provide operational services, mainly support to industrial operations, to the Bulk Supply Chain solutions over their complete value chain: from Industrial Assets connection and monitoring, to optimization and performance, via custom apps development and data management. Provide Level 2 support services for off-the-shelf / custom solutions or applications related with ALTO (Bulk Supply organization, optimization, and dispatching): 
Provide a temporary solution when a permanent solution is not possible
Identify possible solution (includes verifying physical layer issues, resolving username and password problems, uninstalling/reinstalling basic software applications, verification of proper hardware and software set up, and assistance with navigating around application menus)
Escalate, in a timely manner, the more complex issues to L3 support / 3rd party providers.
Participate in the 24/7 application support coverage
Carry out, implement and monitor action plans aimed at continuous improvement of the service (improve solution and customer knowledge, reduction of incidents, increase resolution ratio/s…)
Set up and monitor key activities of the solution within its ecosystem to improve the operational performance of the customer.
Propose solutions to increase the reliability and quality of the applications as well as to reduce operating and on call costs while ensuring an adequate level of security
Participate actively in the updating of application’s documentation linked to support activities
University degree or college diploma in information technology or computer science.
Minimum of 3 years of experience in the field of information systems, including 2 years as an application/system support
Relevant experience in testing, troubleshooting and systems support activities.
Good knowledge on network architecture / configuration
Good knowledge of SQL Server database systems
Good knowledge of scripting languages (PowerSheell, PL/SQL and TSQL).
Familiarity with cloud hosting, maintenance and management, especially on AWS ecosystem
English mandatory (C1 or higher equivalent level)
Having the following would be great assets:
ITIL Certified
A world leader in gases, technologies and services for Industry and Health, Air Liquide is present in 78 countries with approximately 64,500 employees and serves more than 3.They embody Air Liquide’s scientific territory and have been at the core of the company’s activities since its creation in 1902.
Our Differences make our Performance

At Air Liquide, we are committed to build a diverse and inclusive workplace that embraces the diversity of our employees, our customers, patients, community stakeholders and cultures across the world.
We strongly believe a diverse organization opens up opportunities for people to express their talent, both individually and collectively and it helps foster our ability to innovate by living our fundamentals, acting for our success and creating an engaging environment in a changing world.
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