Volkswagen Aftersales Manager Aftersales · Parkway Volkswagen Kettering

3 weeks ago


Kettering Northamptonshire, United Kingdom Parkway Volkswagen Full time

Are you a seasoned professional in automotive aftersales operations, ready to lead and inspire a team? We're seeking a dynamic Volkswagen Aftersales Manager to drive excellence in customer service and operational efficiency.

Position: Volkswagen Aftersales Manager

Location: Kettering

Requirements:

· Proven experience in automotive aftersales management.

· Strong leadership and team management skills.

· Excellent communication and interpersonal abilities.

· Sound understanding of automotive service and repair processes.

· Commitment to delivering exceptional customer service.

· Proficient in dealership management systems and software.

Benefits:

· Competitive Salary: Enjoy a market leading salary package of £56,000 Basic

· Performance Bonuses: Opportunities for performance-based bonuses and incentives with OTE £70,000

· Company Vehicle: Provided as part of our staff benefit scheme.

· Holiday Allowance: Generous holiday allowance, plus Bank Holidays.

· Pension Scheme: Company pension scheme for long-term financial security.

· Training and Development: Access to ongoing training and development opportunities to enhance your skills and career progression.

About Us: Parkway Volkswagen is committed to providing exceptional aftersales support to its customers. Their aftersales department offers a range of services, including routine maintenance, repairs, parts replacement, and accessories installation. With a team of skilled technicians and state-of-the-art facilities, Parkway Volkswagen ensures that customers' vehicles receive top-notch care and attention.

Responsibilities:

· Lead and motivate the aftersales team to achieve sales targets and deliver exceptional customer service.

· Oversee day-to-day operations of the aftersales department, including service, parts, and accessories.

· Develop and implement strategies to maximize revenue and profitability.

· Ensure efficient workshop scheduling and resource allocation.

· Maintain high standards of quality and compliance with manufacturer standards and regulations.

· Build and maintain strong relationships with customers, ensuring satisfaction and loyalty.

· Monitor and analyse key performance metrics, implementing improvements as needed.

· Collaborate with other departments to optimize overall dealership performance.

How to Apply: If you're a proactive and results-driven leader with a passion for the automotive industry, we want to hear from you Please submit your CV and cover letter to sarah.hughes@parkwayvolkswagen.co.uk

Join us and lead our Volkswagen aftersales team to success

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