2nd Line Support Technician

2 days ago


Bristol, United Kingdom MARS Recruitment Full time

Our market leading professional services client is looking to recruit a 2nd Line IT Technician. As part of a team of dedicated engineers, you’ll be providing 2nd Line and Desktop Support to the end users in their central Bristol office, covering cutting edge hardware, software and infrastructure technologies. The 2nd Line IT Technician will provide support to a diverse group of users, responding to incidents and requests in line with company SLA’s. You’ll troubleshoot desktop, telephony, network and printing errors, investigate software issues and carry out daily checks to ensure that backups are completed successfully. You will support and install hardware, software and mobile devices, and have the opportunity to administer servers and gain insight into infrastructure based technology.


About you: The successful 2nd Line IT Technician will need to be self-motivated, conscientious, methodical and organised, with the ability to liaise with clients at all levels of a business whilst demonstrating excellent customer service at all times. Windows 10, MS Server 2012/2019, MS Office 365
Active Directory & Group Policy administration
IP networking & telephony, DNS, DHCP Server, network and desktop hardware
SCCM
Sophos AV
Backup software and hardware, in particular Arcserve Backup Solutions


MARS Recruitment is an equal opportunities employer and positively welcomes applications from suitably qualified applicants regardless of race, colour, sex, marital status, national origin, religion, age, disability, or any other protected status. MARS Recruitment is a specialist Engineering & IT recruiter working in partnership with companies across the UK and offers services of both an Employment Business (for Temporary/Contract roles) and an Employment Agency (for Permanent roles)



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