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Service Desk Analyst
2 months ago
Service Desk / Systems Support Analyst | Hybrid from Cheltenham | £34,000 + bonus
We are on the lookout for a Systems Support Analyst to join a leading construction business in Cheltenham.
As a Service Desk / Support Analyst, you will provide support to internal and external users of the companies diverse suite of business focused applications, ERP / CRM systems.
Role:
- Manage support calls and tickets from IT Service Desk
- Provide internal and external customers support on the companies platforms
- Assist users with queries relating to their Dynamics 365 and COINS systems, such as user issues, user amendments, financial/sales queries and data changes.
- Maintaining a log of the support calls and resolution
- Document work or changes that are made
- Escalate 2nd /3rd line queries when appropriate
Requirements:
- At least 1 -2 years’ experience in a 1st/2nd line Support Desk, Service Desk or Application support role, ideally supporting a CRM / ERP system
- Experience taking a high volume of tickets in an engineering, manufacturing, house builder or similar industry would be ideal
- Experience of Dynamics 365 or COINS would be great but not essential
- Ability to understand user queries and relate to business process
- Great troubleshooting experience
- Great communicator
If you are in early stages of your support career and are looking to get more exposure to niche applications, this could be a great role for you
Benefits:
- £34,000 + 10% bonus
- Hybrid working from Cheltenham office, ideally 3 days a week onsite
- 33 days annual leave + bank
- Private healthcare
- Enhanced maternity, paternity and adoption leave
- Pension
- Life assurance
- Share incentive schemes
- Employee rewards portal
Key words: Systems Analyst, COINS, Dynamics, ERP, CRM, Service Desk, Application Support, Housing, Construction, Engineering, Systems Support Analyst
