Customer Success Manager

1 month ago

London, United Kingdom Atominvest Full time
Customer Success Manager at Atominvest Software

About the Role

You will be taking ownership of delivering Atominvest’s software solutions to both new and existing clients. As well as being responsible for implementation, you’ll be the primary point of contact for some of the world’s leading alternative investors, driving advocacy and identifying expansion opportunities across our client base. You will be a key member of our commercial team - acting as the face of Atominvest to our customers, and working with all areas of business to ensure clients’ aims are achieved.

About Atominvest

Atominvest was founded to revolutionize the world of alternative investment technology by providing cutting-edge software to fund managers, investors and intermediaries across private equity, credit, venture capital, real estate and hedge funds.

Led by a team with experience in the private equity, VC and asset management industry, the company provides a single, unified tech stack to enable the world’s top alternative investment managers to efficiently manage their business across all core functions of investing, fundraising and operations. Atominvest currently serves some of the leading investors in the world with over >$1trn in assets on the system and 50,000+ users globally.

Requirements

  • 2+ years of customer success, account management or implementation experience, preferably in a high growth B2B SAAS scale up environment
  • Experience in project management 
  • Strong communicator with keen attention to detail
  • An analytical thinker who thrives when coming up with solutions
  • You love a good spreadsheet, your MS excel skills are exceptional
  • You are passionate about providing best-in-class support to customers, and have demonstrated ability to provide consistent high quality responsiveness and overall service
  • You’re a team player, ready to learn and contribute ideas
  • Ambitious and growth minded, you have an entrepreneurial spirit
  • Fluent in French or other European languages

What the job involves

  • Serve as the primary point of contact for our customers on delivery and implementation of their Atominvest solution
  • Lead training sessions and facilitate business reviews with economic decision makers and business champions
  • Manage the whole customer lifecycle efficiently from implementation to renewal, driving down time to value and ensuring customer requirements are met
  • Analyse customer datasets and workflows effectively
  • Provide white-glove service to customers, ensuring that issues are escalated and resolved quickly

If this sounds like what you’d love to be doing, we can’t wait to hear from you

  • Challenging, engaging and rewarding work
  • A culture of trust, ownership, responsibility and autonomy in your work
  • An incredible team of smart and mission-driven people to work with
  • Fun working atmosphere and lots of coaching
  • Significant growth opportunities
  • Hybrid-remote working environment with flexible hours
  • Opportunity to work and network with leading PE, VC and alternative investment firms
  • Company-wide socials and events
  • 28 days of holidays (incl. bank holidays)
  • We close the office for 3-5 additional days at the end of the year, allowing the whole company to recharge
  • Access to corporate rewards scheme which provides 1,200+ discounts on retail, health & travel purchases

Application Process

  • Meet with our Head of Customer Success to discuss the role, hear about you, talk about our story and where we’re heading
  • Complete case study and discuss it with members of our Customer Success team
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