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System Reliability Engineer
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System Reliability Engineer
2 months ago
As System Reliability Engineer (SRE) you will play an active role in maintaining, supporting and monitoring existing infrastructure including server, storage, network, data and applications. The role requires the holder to actively participate in and support various IT systems and associated projects. Key to your success will be your ability to communicate with others at all levels, work multiple issues alongside planning and delivering of several work streams, ensuring that you deliver against commitments while maintaining an engaging, confident can-do attitude. Monitoring, maintaining and supporting systems and software to ensure stability and compliance to technology standards.
Performing maintenance, including installation of patches and upgrades with an understanding of the production environment and continuous availability targets.
Full accountability of allocated project actions, technical problems & incidents.
Event detection, resolution and/or escalation – conducts root cause analysis and remediation as required.
Monitors systems availability, performance, capacity and trend against baseline metrics.
System insights leveraging monitoring and event tools to support stabilization & lifecycle.
Liaising with internal and external partners, including user groups, technical IT consultants and project managers.
Demonstrable subject matter technical expertise across Microsoft technologies, virtualisation, Cloud technologies, networking and storage.
Ensure technical documents and policies are up to date and accurate and adhered to.
Work with and support the architecture and project delivery teams to deliver short, medium, and long-term continuous improvement initiatives across our infrastructure and delivered services, in alignment with our firm’s vision and ambition.
Through the firms comprehensive training programme, continuously develop your skills and support the development of more junior team members by providing mentorship and acting as a point of escalation for difficult issues.
Work to resolve issues and incidents in a timely manner aligned with ITIL best practices.
Review logs, monitoring solutions, alerts, and other items to ensure that IT systems and services are available, performant and secure at all times
Microsoft solutions (Exchange, AD, SQL, VPN, DNS, DHCP) including cloud-based architecture (Azure, Exchange Online, Arc, Intune, Endpoint)
Microsoft 365
Windows Server Infrastructure
HPE Server and Blade Infrastructure
Networking (HPE ProCurve and FlexFabric)
Citrix Virtual Apps and Desktop experience with a good understanding of Citrix ADC.
Ability to quickly arbitrate, prioritise and filter change/deployment issues to identify solutions.
Management of server infrastructure solutions including storage.
We embrace agile working and offer a blended approach to where and how we work.
We appreciate that people have different needs and preferences and we’re keen to be flexible, after all, we value what you do, not where you do it.
We have hubs in Birmingham, Leicester, London, Milton Keynes, Nottingham, Solihull, Stratford-upon-Avon and Sheffield. This role can be fully remote or with occasional travel to one of our Midlands hubs.
Everyone who either applies to or works for the firm is treated equally, regardless of their gender, age, ethnic origin, nationality, marital status, sexual orientation or religious beliefs.
As a firm we are focused on proactively building and developing diverse teams, bringing different backgrounds, personalities and perspectives together. Welcome to Ampa - a leading group of legal and professional services brands, home to leading legal services firms such Shakespeare Martineau, Lime Solicitors, Mayo Wynne Baxter, Marrons and others.
Our ‘House of Brands’, is where legal and professional service brands converge to unlock exciting opportunities for career advancement, collaboration, and comprehensive business services support across various disciplines including HR, IT, finance, and marketing.
Our overall purpose is to act as the cornerstone that facilitates the growth of every brand within our collective, empowering them with enhanced purchasing capabilities, access to specialised expertise, and a cohesive set of values and culture.
At our core, we are dedicated to creating an environment where each brand thrives through mutual growth and co-operation. Through our shared infrastructure and central support, we enable our brands to flourish, using the strength of our collective resources.
If you are passionate about driving positive change and immersing yourself in an inclusive, diverse, and supportive culture, then we invite you to join our team as we continue to unlock the potential in our people, clients, and investors.
