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System Reliability Engineer

2 months ago


West Midlands, United Kingdom Ampa - Legal & Professional Services Full time
About the Role

We are seeking a highly skilled System Reliability Engineer to join our team at Ampa - Legal & Professional Services. As a key member of our infrastructure delivery team, you will play a critical role in maintaining, supporting, and monitoring our existing infrastructure, including servers, storage, networks, data, and applications.

Key Responsibilities
  • Infrastructure Stability: Ensure the ongoing stability and availability of our systems, monitoring, maintaining, and supporting systems and software to ensure stability and compliance to technology standards.
  • System Maintenance: Perform maintenance, including installation of patches and upgrades, with an understanding of the production environment and continuous availability targets.
  • Incident Management: Full accountability of allocated project actions, technical problems & incidents, event detection, resolution, and/or escalation – conducts root cause analysis and remediation as required.
  • System Insights: Monitors systems availability, performance, capacity, and trend against baseline metrics, and develops in-depth knowledge of supported systems and applications and transfers knowledge to more junior staff.
  • Security and Compliance: Vulnerability management by assessing security status and applying mitigation solutions, and ensures technical documents and policies are up to date and accurate and adhered to.
Requirements
  • Experience: 5+ years of hands-on experience working as part of an infrastructure delivery team.
  • Change Management: Change management experience, with the ability to quickly arbitrate, prioritise, and filter change/deployment issues to identify solutions.
  • Communication: Strong communication skills, with the ability to describe complex technical concepts/issues with non-technical stakeholders.
About Us

Ampa - Legal & Professional Services is a leading group of legal and professional services brands, home to leading legal services firms such as Shakespeare Martineau, Lime Solicitors, Mayo Wynne Baxter, Marrons, and others. We are committed to creating an environment where each brand thrives through mutual growth and co-operation, and we are dedicated to unlocking the potential in our people, clients, and investors.