System Reliability Engineer

As System Reliability Engineer (SRE) you will play an active role in maintaining, supporting and monitoring existing infrastructure including server, storage, network, data and applications. The role requires the holder to actively participate in and support various IT systems and associated projects. The role is expected to work with and support management and the wider team in improving and enhancing key systems and processes. As SRE you will be a subject-matter expect leading by example and providing mentorship of best practice to the wider CIO function ensuring that systems and services are available, visible and secure.

The role requires a broad set of skills underpinned by a high degree of flexibility and adaptability and a keen mind for determined problem solving. Elements of the role will also present opportunities to represent the CIO function across business areas as interface with functional leaders and other consumers of the IT service around the firm. Key to your success will be your ability to communicate with others at all levels, work multiple issues alongside planning and delivering of several work streams, ensuring that you deliver against commitments while maintaining an engaging, confident can-do attitude. In achieving success, you will have access to and experience a wide range of IT products and services from traditional on-prem, through hyper-converged to Cloud.

Key Responsibilities

• Being responsible for the ongoing stability and availability of systems.
• Monitoring, maintaining and supporting systems and software to ensure stability and compliance to technology standards.
• Performing maintenance, including installation of patches and upgrades with an understanding of the production environment and continuous availability targets.
• Full accountability of allocated project actions, technical problems & incidents.
• Event detection, resolution and/or escalation – conducts root cause analysis and remediation as required.
• Monitors systems availability, performance, capacity and trend against baseline metrics.
• System insights leveraging monitoring and event tools to support stabilization & lifecycle.
• Develops in depth knowledge of supported systems and applications and transfers knowledge to more junior staff.
• Vulnerability management by assessing security status and applying mitigation solutions
• Liaising with internal and external partners, including user groups, technical IT consultants and project managers.
• Demonstrable subject matter technical expertise across Microsoft technologies, virtualisation, Cloud technologies, networking and storage.
• Ensure technical documents and policies are up to date and accurate and adhered to.

Additional Responsibilities

• Work with and support the architecture and project delivery teams to deliver short, medium, and long-term continuous improvement initiatives across our infrastructure and delivered services, in alignment with our firm’s vision and ambition.
• Be actively involved in the Firms security posture and ensure that everything introduced is implemented securely.
• Through the firms comprehensive training programme, continuously develop your skills and support the development of more junior team members by providing mentorship and acting as a point of escalation for difficult issues.
• Work to resolve issues and incidents in a timely manner aligned with ITIL best practices.
• Provide technical peer review of proposed changes to be made to the estate.
• Actively participate in the Change Management Board meetings and manage change within the infrastructure team.
• Ensure that all services are appropriately licenced and assist with tracking and costing license and certificate renewals.
• Review logs, monitoring solutions, alerts, and other items to ensure that IT systems and services are available, performant and secure at all times

Skills, Knowledge & Expertise

• Experienced in change management/scheduling
• Understanding of Infrastructure technology and protocols
• Microsoft solutions (Exchange, AD, SQL, VPN, DNS, DHCP) including cloud-based architecture (Azure, Exchange Online, Arc, Intune, Endpoint)
• Microsoft 365
• Experience in virtualisation technologies (VMware and Nutanix preferred)
• Windows Server Infrastructure
• HPE Server and Blade Infrastructure
• Networking (HPE ProCurve and FlexFabric)
• SAN technology (ideally Nimble, Alletra and 3PAR)
• Citrix Virtual Apps and Desktop experience with a good understanding of Citrix ADC.
• A good understanding of firewalls (ideally FortiGate)

Qualifications

• 5+ years of hands-on experience working as part of an infrastructure delivery team.
• Change management experience
• Strong communication skills. Can describe complex technical concepts/issues with non-technical stakeholders.
• Ability to quickly arbitrate, prioritise and filter change/deployment issues to identify solutions.

Desirable Skills

• Management of cloud-based solutions
• Management of server infrastructure solutions including storage.
• Exposure to Nutanix AHV and DR
• Rubrik backup solution

How we work

We embrace agile working and offer a blended approach to where and how we work.

We appreciate that people have different needs and preferences and we’re keen to be flexible, after all, we value what you do, not where you do it.

We have hubs in Birmingham, Leicester, London, Milton Keynes, Nottingham, Solihull, Stratford-upon-Avon and Sheffield. This role can be fully remote or with occasional travel to one of our Midlands hubs.

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Additional information:

Please be aware, for some vacancies, where we receive high numbers of applications we may need to bring the close date forward.

Due to the nature of the work undertaken, confirmation of employment will be subject to a variety of checks which will be carried out once an offer of employment is accepted. Details of the checks can be found here.

Equal opportunities

Ampa Group is a committed equal opportunities employer. We seek to attract, develop and retain talented people from a diverse range of backgrounds and cultures. We value and respect individuality and encourage a culture within our business where people can be themselves and be valued for their strengths and experiences. Everyone who either applies to or works for the firm is treated equally, regardless of their gender, age, ethnic origin, nationality, marital status, sexual orientation or religious beliefs.

Find out more about us:

It’s the people at Shakespeare Martineau that make us so special. By understanding what our people want, giving them the support they need, recognising everyone’s contribution and realising the unique power of teams, together we win. As a firm we are focused on proactively building and developing diverse teams, bringing different backgrounds, personalities and perspectives together. We play to our strengths, pushing ourselves to be consistently better than yesterday and deliver amazing solutions for our clients. We empower our teams with a high degree of individual responsibility; we self-manage and encourage everyone to be responsible for their own learning, knowing it makes us even better at what we do

We believe in trusting our people to make the right decisions for themselves, from when and where you work, to how you dress; we focus on outputs.

About Ampa Group

Welcome to Ampa - a leading group of legal and professional services brands, home to leading legal services firms such Shakespeare Martineau, Lime Solicitors, Mayo Wynne Baxter, Marrons and others.

Our ‘House of Brands’, is where legal and professional service brands converge to unlock exciting opportunities for career advancement, collaboration, and comprehensive business services support across various disciplines including HR, IT, finance, and marketing.

Our overall purpose is to act as the cornerstone that facilitates the growth of every brand within our collective, empowering them with enhanced purchasing capabilities, access to specialised expertise, and a cohesive set of values and culture.

At our core, we are dedicated to creating an environment where each brand thrives through mutual growth and co-operation. Through our shared infrastructure and central support, we enable our brands to flourish, using the strength of our collective resources.

If you are passionate about driving positive change and immersing yourself in an inclusive, diverse, and supportive culture, then we invite you to join our team as we continue to unlock the potential in our people, clients, and investors.