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Customer Services Account Manager
4 months ago
Senior Customer Service/Account Executive
~ This Senior Customer Service/AccountExecutive role is office based in Howden (DN14 7SE) & is a key role for our Customer Service/Account Management Team.
Image Data Group are a family run business with sites in Willerby (Hull), Howden & Brighton, operating at the forefront of marketing communications, providing print solutions/products since 1989. We deliver innovative visual communications for the UKs leading retailers & corporations from banners, tension-fabric light boxes to presentation brochure packs & office stationary.
Senior Customer Service/AccountExecutive role is on site, our hours of work are 37.5hrs per week working Monday to Friday, 9am until 5.a competitive salary depending on your qualifications & experience,
~ enhanced holiday entitlement inceasing with good attendance & length of service,
~ free on site parking,
~ cycle to work scheme,
~24hrs access employee support program,
~ Company pension
~ To ensure that all existing and potential new customers are provided with a comprehensive, quality service. To ensure that information from clients is available, in the right format and on time, to hand over to operations in order to progress jobs and projects, in line with our procedures.
Key Performance Tasks:
- Take job/project briefs from the client and communicate internally, with the aid of the Account Manager/Senior Account Manager, as and when required.
- Ensure that information from clients is available, in the right format and on time to hand over to operations, in order to process, and progress jobs and projects.
-To provide support to the Senior Account Manager and Account Managers.
-Help in the development of relationships with the buyers within key accounts.
-Ensure that customers are kept fully informed of all issues affecting the timeliness, cost and quality of their projects.
-Attend the daily operations meeting and provide the Account Management teams with updates on all relevant jobs, when required.
-Create relevant packing and distribution lists.
-Inform all relevant production personnel of impending projects and their level of urgency.
-It is the responsibility of all employees to comply with Health and Safety Legislation and Company Policy.
Performance Indicators / Targets:
- Achieve turnover and profitability targets for client accounts, with the aid of the Account Management/Sales team.
-Consistent attainment of a high level of customer service demonstrated by customer retention and positive feedback.
-Assist in achieving the specified Key Performance Indicators for client accounts
-Put forward suggestions relating to the day-to-day operations of the account to the Account Manager/ Senior Account Manager and the Account Management team.
-Demonstrate a flexible approach to work, with a flexible can do approach.
-It is desirable that the Senior Account/Customer Service Executive is able to present to clients.
-Sound working knowledge of computing systems especially in major Microsoft applications such as Word, Excel, PowerPoint.
-Experience in using management information systems (if possible Tharstens, although training will be given).
-A sound understanding of quality standards and customer procedural requirements.
-Flexible and adaptable approach to rapidly changing work priorities with the ability to work under pressure.
-Full UK driving license
iDG are a great company to work for, you will work within a great team and have support from the Senior Management Team. All applicants must be UKresidents & already have the right to live & work in the UK on a permanent basis.
iDG care about your privacy and we are committed to processing your personal information in accordance with the GDPR Data Privacy Laws. By submitting your CV you are agreeing to your personal data being retained in a secure location for up to 6 months to enable us to match and notify you of suitable opportunities.
