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Customer Service Manager

3 months ago

Staffordshire, United Kingdom SF Recruitment Full time

SF Recruitment are working with a business based in Tamworth who are looking for an interim Customer Services Manager
£ per hour


Customer Services Manager duties:
- Client Relationship Management:
- Serve as the primary point of contact for assigned clients, fostering strong relationships based on trust and excellent service.
- Identify opportunities to upsell or cross-sell services and solutions to existing clients, contributing to revenue growth.
- Team Leadership and Continuous Development:
- Empower, lead, and manage a team of sales and customer service representatives, providing guidance, training, and mentorship.
- Set performance goals, expectations, responsibilities, conduct performance evaluations, and foster a collaborative positive team culture.
- Co-ordinate team efforts to deliver consistent and high-quality service to all clients.
- Sales Strategy and planning:
- Develop and execute strategic account plans for key clients, maximising sales, and growth opportunities.
- Monitor account performance, track key metrics, and identify areas for improvement.
- Responsible for streamlining and optimising the sales process to enhance efficiency, effectiveness, and customer experience, Including input from KAM.
-