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CSM Manager
3 months ago
Espire infolabs is hiring for Customer Success Manager for London, UK location.
Job: Customer Success Manager
Location: London UK(Hybrid)
Type: Permanent
Relevant Experience: Solutioning and Service delivery. IT Outsourcing, Offshoring, experience in Service Delivery
Academic Qualification: bachelor’s degree in computer science OR equivalent IT Degree preferred.
The incumbent must have exposure to diverse technical skills and will be responsible for Solutioning and Service
Delivery, working with the Customer Success Management (CSM) function aligned to Logistics & Supply Chain and number of other sectors such as BFS, Retail etc.
offshoring, WMS, TMS, Freight Management solutions etc.
Client Success and Solutions experience in Customer Experience technologies, from Digital Experience, Customer Communications, Content Collaboration and Content Services platforms. Additionally, complementing technologies, covering Integration, RPA, BI/Analytics, Cloud and Security
Work closely with EMEA solutions team to be involved in Client/Prospect service delivery and technical discussions
Provide local support to the Delivery teams and be the local technology advisor in the CSM Function
Be the local point of Contact for Clients, Prospects and Partners
5+ years of IT experience in Solutioning and Service delivery with around 5 years in the EMEA region
~ Prior project management & solutioning experience using offshore model and ensuring quality deliverables
~ Good Understanding of IT Enterprise Services and Solutions with experience of working with offshore teams and outsourcing models
~ Must be residing in UK and willing to work in London and travel to different client location
