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Sales Office Administrator
3 months ago
Napoleon are North America’s largest privately owned barbecue manufacturer and from our offices & warehouse located near Berkswell, we supply leading multiple & independent retailers across the UK with barbecues and accessories. A great opportunity has arisen to join the UK subsidiary of a long established international Canadian manufacturing business in a varied and challenging position as:
Sales Office Administrator
As a Sales Office Administrator, you will ensure efficient office operations and provide excellent service to retailers, customers and our sales staff. This position requires excellent organizational skills, a customer-focused attitude and the ability to effectively manage multiple responsibilities.
Your main responsibilities and activities include:
- Answer incoming calls and handle technical inquiries efficiently.
- Manage and resolve customer issues, warranty claims, and provide effective customer solutions.
- Perform general office administration tasks, ensuring smooth day-to-day operations.
- Process customer orders and coordinate with transport companies to ensure timely delivery.
- Prepare reports using Microsoft Office Suite (Word, Excel, PowerPoint).
- Manage stock control and inventory, ensuring accuracy and availability.
- Assist in the preparation for trade shows and events, and attend as needed.
- Pick, pack, and dispatch all direct and parts orders via courier services.
- Support warehouse coordinator with checking off orders, putting stock away, managing spare parts, and order picking.
- Ensure the showroom, reception, and office areas are clean and tidy.
Job requirements:
- Proven experience in an administrative role, preferably within a sales or customer service environment.
- Excellent knowledge of MS Office required, and Sage Accounts 50 experience would be beneficial but not essential.
- Possess a valid, clean, driver's licence and have own transport.
- Excellent written and verbal communication skills.
- Strong organisational and multitasking abilities.
- High attention to detail and accuracy.
- Positive attitude and a proactive approach to problem-solving
- Experience in stock control and inventory management is a plus.
- Ability to manage physical tasks such as picking, packing, and managing stock.
We offer:
- Permanent, full-time position (37,5 hours per week)
- Salary up to £26,000, depending on experience.
- 27 days holiday plus bank holidays.
- Pension scheme, health care medical insurance, life assurance and income protection.
- Employee Assistance Programme.
- Employee discounts on our product range.
- We offer you access to our e-learning platform to contribute to your development.
Are you interested in this position? Please send your cover letter and CV to eu.hr@napoleon.com. In case of equal suitability, internal candidates have preference over external candidates. The closing date for this vacancy is August 30, 2024.
