Account Director

4 weeks ago

Loughborough Leicestershire, United Kingdom The Access Group Full time

Account Manager - Hospitality/Guestline
Join the Access Family and see how we make software ideas become a reality
Our core value of ‘Love Work, Love Life, Be You’ has been central to our success and so we’re looking for people to join us who share our passion for making things better every day and help us continue to grow.
We are the number one UK headquartered software provider in the UK and are forecasted to grow to a global population of over 12,000 employees by 2026.
At Access, we love software and how technology never stays the same. It's this obsession that drives us to work closely across sectors to understand the business needs of our customers - from the Hospitality sector, to Manufacturing industry, to Not for Profit’s to Construction, and many more.
We're passionate about helping our customers stay one step ahead of the challenges facing their industry and business, currently helping over 60,000 customers to have the freedom to do more.
You've worked in hospitality and understand how the systems are fundamental to the smooth running of daily hotel operations
from Engineers to Sales to c-suite, customers and third parties
You understand what it takes to be successful in sales – sales is a process that benefits from constant refinement, it’s a skill that requires practice and nurturing. You proactively seek out methods / resources to improve your own sales skills
Net-new small / medium sized hotel customers (50 bedrooms and less)
# New site sales to existing customers (any size)
# Upsell and cross-sell of additional products & services to existing customers

Across these channels you will be responsible for the full end-to-end sales cycle, utilising resources in the broader Guestline & Access teams where required (for example, pre-sales).
In addition to the above you will understand that maintaining outstanding relationships with our customers, through professional and proactive account engagement, is paramount to the ongoing success of our business, and theirs. To be successful in this role, you’ll have a sound working knowledge of Hotel PMS, C&B, PoS and/or Distribution systems.
Embrace targets and devise your own personal sales strategy to deliver or exceed them
Work with the Customer Engagement team to provide excellent service to your allocated customers
Wherever appropriate, use ‘remote selling’ techniques to maximise sales efficiency
Stay current on our products and services
Use a consultative sales approach to ensure that solutions are tailored to our customers unique ‘value based’ requirements
Attending trade shows to network and introduce our products to new customers
Problem-solving with customers, using open communication to deliver a great service
We are a growing software company, and we deliver on what we say we do We take the development of our people very seriously and we will work with you to carve out your success plan and an opportunity to accelerate your career and make a real difference.
On top of a competitive salary, our standard 25 days holiday (which goes up the longer you’re with us), and a matched pension scheme you’ll also be able to choose from a range of benefits to suit you. We pride ourselves on being an organisation that gives back so you’ll also have a charity day you can take to support something that matters to you.
At Access we’re all about helping everyone Love Work and Love Life. We believe by having more diverse perspectives at work improves how we run our business, helps us to better support our customers, and when you think about it, it’s just more fun

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