Transformation Lead/Director

3 weeks ago

Loughborough Leicestershire, United Kingdom The Access Group Full time

About Us Join the Access Family and see how we make software ideas become a reality

Our core value of Love Work, Love Life, Be You' has been central to our success and so we're looking for people to join us who share our passion for making things better every day and help us continue to grow.

We are the number one UK headquartered software provider in the UK and are forecasted to grow to a global population of over 12,000 employees by 2026.


Customer Success Leader - Not for Profit & Education
Access is seeking an exceptional Customer Success visionary with a strong demonstrable track record in post-sales leadership. You will have led the inception and global delivery of new high-volume Customer Success products and services, that not only exceed revenue and margin goals but also elevate customer experiences. Accelerating and digitizing their on-boarding, improving their software adoption, and supporting their on-going growth needs, leading to seamless renewals.

Accelerating and digitizing their on-boarding, improving their software adoption, and supporting their on-going growth needs, leading to seamless renewals.

Outside of acquisitions, the Customer Success Services Portfolio is the fastest growing segment within Access and this role will play a central part in continuing this momentum. We are looking for a passionate and knowledgeable individual with a deep understanding of the education and/or non-profit sectors, coupled with experience in software services delivery, Customer Success and Professional Services.

Drive utilisation across Professional Services Consultants and CSMs and a commercial mindset that drives outcome led conversations with customers around how Access cross and up sell into the install base.
• Drive scalable digital transformation that enables customers to self-serve, achieve their outcomes and solve their problems in an optimal way with a world-class customer experience.
• Utilize customer feedback, data analytics, and market research to gain deep insights into customer needs, preferences, and pain points. Ensure alignment across Customer Success individual contributor (IC) team members and leadership at all levels have meaningful targets, measures and bonuses/variable pay that drives the right behaviours and results.
• Develop escalation processes and monitor customer service performance to ensure prompt issue resolution and support achieving customer outcomes.
• Manage and oversee relevant metrics, processes, and goals to optimize performance and accountability.
• Customer centric, experienced business leader with a high degree of commercial and business acumen in a B2B SaaS environment.
• You are a confident, clear, and warm communicator with a flexible and constructive approach to customers, cross-functional teams, and executive leadership.
• Strong analytical and quantitative skills, with experience in data analysis and reporting.

We are a growing software company, and we deliver on what we say we do We take the development of our people very seriously and we will work with you to carve out your success plan and an opportunity to accelerate your career and make a real difference.
On top of a competitive salary, our standard 25 days holiday (which goes up the longer you're with us), and a matched pension scheme you'll also be able to choose from a range of benefits to suit you. We pride ourselves on being an organisation that gives back so you'll also have a charity day you can take to support something that matters to you.

At Access we're all about helping everyone Love Work and Love Life. We believe by having more diverse perspectives at work improves how we run our business, helps us to better support our customers, and when you think about it, it's just more fun

  • Financial Planning

    7 days ago

    Loughborough, United Kingdom Brush Group Full time

    BRUSH is seeking a Financial Planning & Analysis Director. Reporting to the BRUSH CFO, this role will act as a key finance leader in the business, providing oversight and guidance for the overall performance of the business. The role is key to defining andmeasuring how BRUSH Group will track and drive performance. Managing an FP&A team, the scope of the role...

  • Full Stack Developer

    1 week ago

    Loughborough, Leicestershire, United Kingdom Simply Commerce - Digital Commerce Recruitment Experts Full time

    Our client is an ambitious start up within the construction space who are looking to disrupt the market with a one of a kind software that is going to massively improve industry standards. They have been invested in by the UK's leading builder's merchants, who have a strong network of potential customers to market the product to. You will be working...

  • Full Stack Developer

    1 week ago

    Loughborough, Leicestershire, United Kingdom Simply Commerce - Digital Commerce Recruitment Experts Full time

    Our client is an ambitious start up within the construction space who are looking to disrupt the market with a one of a kind software that is going to massively improve industry standards. They have been invested in by the UK's leading builder's merchants, who have a strong network of potential customers to market the product to. You will be working...

  • Customer Success Leader

    6 days ago

    Loughborough, Leicestershire, United Kingdom The Access Group Full time

    Job Description About Us Join the Access Family and see how we make software ideas become a reality! Our core value of Love Work, Love Life, Be You' has been central to our success and so we're looking for people to join us who share our passion for making things better every day and help us continue to grow. We are the number one UK...

  • Customer Success Leader

    3 weeks ago

    Loughborough, Leicestershire, United Kingdom The Access Group Full time

    About Us Join the Access Family and see how we make software ideas become a reality! Our core value of Love Work, Love Life, Be You' has been central to our success and so we're looking for people to join us who share our passion for making things better every day and help us continue to grow. We are the number one UK headquartered software...

  • Customer Success Leader

    3 weeks ago

    Loughborough, Leicestershire, United Kingdom The Access Group Full time

    About Us Join the Access Family and see how we make software ideas become a reality! Our core value of Love Work, Love Life, Be You' has been central to our success and so we're looking for people to join us who share our passion for making things better every day and help us continue to grow. We are the number one UK headquartered software...

  • Full Stack Engineer

    3 weeks ago

    Loughborough, Leicestershire, United Kingdom Simply Commerce - Digital Commerce Recruitment Experts Full time

    Mid Level Full Stack Engineer Our client is an ambitious start up within the construction space who are looking to disrupt the market with a one of a kind software that is going to massively improve industry standards. They have been invested in by the UK's leading builder's merchants, who have a strong network of potential customers to market the...

  • Full Stack Engineer

    3 weeks ago

    Loughborough, Leicestershire, United Kingdom Simply Commerce - Digital Commerce Recruitment Experts Full time

    Mid Level Full Stack Engineer Our client is an ambitious start up within the construction space who are looking to disrupt the market with a one of a kind software that is going to massively improve industry standards. They have been invested in by the UK's leading builder's merchants, who have a strong network of potential customers to market the...

  • Interim Finance Director

    7 days ago

    Leicestershire, United Kingdom ABPM Recruitment Ltd Full time

    **£500 to £600 per day** **Leicestershire, East Midlands** ABPM are excited to be assisting this PE-backed business as it considers two game-changing acquisitions. A proven Finance Director with a broad array of experience is required to fulfil the remit, but critically, you need to deliver acquisition appraisals and business plans. The environment is...

  • Digital Senior Account Director

    4 weeks ago

    Loughborough, Leicestershire, United Kingdom Imiawards Full time

    Find jobs in the automotive retail industry Orbital Recruitment are currently looking for an experienced Customer Account Manager for our client based in Huntingdon, Cambridgeshire.SummaryAccount manager support for allocated customer base and provide customers with accurate price quotations and excellent customer service. This is a great opportunity for...

  • Hospital Medical Director

    4 weeks ago

    Glenfield, Leicestershire, United Kingdom Oakleaf Recruitment Full time

    For this particular role we can only consider candidates who have the right to live and work in the UK. Please ensure you have the right to live and work in the UK before applying. Job title: Hospital Medical Director Reporting and Accountable to: Hospital Director & Group Medical Directors Job Location: Elizabeth House, Leicester, LE3 6QR Job Purpose: ...

  • College Governor

    3 weeks ago

    Loughborough, United Kingdom Loughborough College Full time

    College Governor Voluntary Position Broadening horizons - Transforming Lives - Shaping Futures. Loughborough College is looking to appoint an independent College Governor to join the Corporation Board. The role of the Corporation is to agree and oversee the strategic direction of the College and to drive forward our mission: transforming and...

  • Operations Director

    5 days ago

    North West Leicestershire, Leicestershire, United Kingdom Attega Group Ltd Full time

    Job Title: Operations Director Reports to: Managing Director Location: Derbyshire Package: Salary DOE, 25 days holiday, Pension, Bonus, Company Car About Us: Our client is a railway M&E engineering services provider who offers a range of depot and office design, construction, infrastructure and service products. Our focus is on client-oriented and...

  • Project Director

    4 weeks ago

    Market Harborough, Leicestershire, United Kingdom Wates Full time

    Wates Project Director Opportunity Wates is looking for a Project Director to join our Major Projects Construction team on an exciting new project in Leicestershire. If you are a Project Director with proven technical skills looking for an opportunity to challenge the norm, bring fresh new ideas, and elevate yourself within the industry, then join us and...

  • Hospital Medical Director

    4 weeks ago

    Glenfield, Leicestershire, United Kingdom Oakleaf Recruitment Full time

    For this particular role we can only consider candidates who have the right to live and work in the UK. Please ensure you have the right to live and work in the UK before applying. Job title: Hospital Medical Director Reporting and Accountable to: Hospital Director & Group Medical Directors Job Location: Elizabeth House, Leicester, LE3 6QR Job...

  • Boys Head Coach

    10 hours ago

    Loughborough, Leicestershire, United Kingdom Loughborough University, Loughborough Sport Full time

    Boys Head Coach - Loughborough University National Tennis Academy Organisation Loughborough University, Loughborough Sport Salary Competitive salary upon offer of position. Subject to annual pay award. Location Loughborough Contract type Permanent (Full time) Closing date 3 June 2024 Job Description Full time and open ended (subject to funding) Loughborough...

  • Boys Head Coach

    5 days ago

    Loughborough, Leicestershire, United Kingdom Loughborough University Full time

    Full time and open ended (subject to funding) Loughborough University National Tennis Academy (LUNTA) is looking for an experienced and enthusiastic Boys Head Coach to support the performance of developing elite junior tennis players as part of the LTA’s Player Pathway. The successful candidate will be responsible for the development and implementation...

  • Director of Finance

    2 days ago

    North West Leicestershire, United Kingdom G2 Recruitment Solutions Limited Full time

    I'm currently working with one of my local authority clients based in the Northwest to bring on an experienced Director of Finance, S151 level to lead the service on a temporary basis. This vacancy has arisen while the council recruit to the post on a permanent level after the current DirectorRole - Director of FinanceContract length - 3 month minimum period...

  • Director of Learning English

    3 weeks ago

    North West Leicestershire, United Kingdom Hays Full time

    Director of Learning English PermanentSalary: Leadership 2 - 5 Start date: September 2024 Sefton-based secondary school is seeking a permanent Director of Learning English to lead their team from September 2024. As Director of Learning English, you will manage the department and play a key role in maximising the performance of the curriculum, working closely...

  • Family Solicitor

    1 week ago

    Loughborough, Leicestershire, United Kingdom G2 Legal Limited Full time

    G2 Legal Loughborough, England, United Kingdom 1 week ago Be among the first 25 applicants This is a fantastic opportunity for a Family Solicitor in Loughborough to join one of the regions leading and most reputable family departments working alongside a very experienced Solicitor and Director. /ppMy client is a long-standing law firm based in central...