Customer Service Manager

2 weeks ago


United Kingdom Optime Group Full time

Optime Group is delighted to be recruiting for a Customer Service Manager based in an industry leading Aviation Cargo site outside Gatwick Airport.

The Customer service Manager is responsible for ensuring the relationship between Airlines, Airports and the company are maintained as well as playing a key role in the planned expansion. Driving your team and maximising both productivity and adhering to strict aviation policies are a must If you have a track record of enhancing a company’s relationships with stakeholder’s and managing people, this is the role for you

What's on offer:

  • Location: Gatwick Airport
  • Role: Customer Service Manager
  • Salary 40-45k Per annum
  • Shift Pattern: TBC
  • Hours per week: 40 hours per week
  • Permanent position

Key Duties:

Effective management of warehouse operations and staff to include:

  • Allocation of tasks to warehouse staff, prioritising when needed.
  • Manage the flow of goods in/out of the warehouse, utilising the full capacity of the warehouse.
  • Ensure operational processes are aligned with company policies.
  • Promote and maintain positive H&S culture within the warehouse.
  • Maintain the highest levels of security in line with CAA guidelines
  • Planning and managing the warehouse and office shifts
  • Ensure mandatory training requirements are being met
  • Accurate and timely completion of daily/weekly/monthly reports to Operations Manager.
  • To provide Customers, Airline Customer Representatives and Officials with a high standard of service.
  • Be the liaison between Airline, Airline Customers, and your employer
  • Manage all aspects of new vendor set including agreement of contracts - commercial agreement/SLAs
  • Work within SLAs agreed with Airlines
  • Lead person in charge on all Customer and Regulator audits.
  • Attend regular meetings with business partners
  • Quality Assurance and self-auditing of staff performance on regular / defined periods.

Requirements:

  • Excellent planning and organisational skills.
  • Ability to liaise effectively with other staff, customers, and suppliers at all levels.
  • High degree of self-motivation and professionalism.
  • Respectfully considerate of others, dealing with people in a fair, ethical and courteous manner.
  • Ability to accept responsibility, with confidence in decision making.
  • Flexibility to any operations schedule changes or operational changes.
  • Excellent communication skills.
  • Proven track record of managing staff and maximising productivity

There has never been a better time to join the aviation sector. Spearhead 2024 plans with your leadership and people skills by applying today

PLEASE NOTE: As this position is in the aviation industry, successful applicants must be able to provide 5-year checkable history.

For an opportunity to interview for this fantastic role, please submit your CV to apply

Optime Group is acting as an Employment Business in relation to this vacancy. #J-18808-Ljbffr

  • United Kingdom NES Fircroft Full time

    The Customer Service Manager will ensure the clients global customer base receive an industry leading support experience either directly, through a third-party managed contact centre or through the retail network. Responsible for the control and effective resolution of customer issues brought to the attention of the client in a manner which actively upholds...


  • United Kingdom LT Harper - Cyber Security Recruitment Full time

    Customer Success/Service Delivery Manager – Wales - £80k Managed Service Provider require an experienced Customer Success/Service Delivery Manager who thrives on building deep relationships whilst handholding customers / clients throughout their customer journey. This role sits within the service management team and will involve managing the...


  • United Kingdom MorePeople Full time

    Tills and Customer Service Manager | Cornwall Maximise your chances of a successful application to this job by ensuring your CV and skills are a good match. £Competitive Bored of being in your current retail sector? Know you're capable of more but you just don't have the opportunity to do it? You know who you are. You are a knowledgeable customer...


  • United Kingdom ForFarmers N.V. Full time

    Customer Service Manager (R7610) page is loaded Customer Service Manager (R7610) Apply locations United Kingdom time type Full time posted on Posted Yesterday job requisition id R7610 We believe in the future of farming, what about you? ForFarmers is European market leader in the feed industry and plays a vital part in the value chain of food...


  • United Kingdom Accomplish Today Full time

    Please note we are looking for a candidate that has worked in the PAYE Umbrella sector. As our clients Customer Services Manager, your role is responsible for the development and delivery of a Customer Service Strategy that puts the customer at the heart of their payroll solution business. Representing Customer Service across the business, to drive...

  • Key Account Manager

    3 weeks ago


    United Kingdom Croft Communications Limited Full time

    MSP Account Manager - Multiple Locations Job Type: Full-time Performance bonus Schedule: Monday - Friday Croft's Offices in either Fleet, Birmingham, Leeds, Preston or Barnsley Experience: 1 year in sales and account management (preferred but not a requirement) Telephone * By submitting this form I am agreeing to the privacy policy of this...


  • United Kingdom Optime Group Full time

    Optime Group is delighted to be recruiting for a Customer Service Manager based in an industry leading Aviation Cargo site outside Gatwick Airport. The Customer service Manager is responsible for ensuring the relationship between Airlines, Airports and the company are maintained as well as playing a key role in the planned expansion. Driving your team...


  • United Kingdom Language Recruitment Services Limited - LRSUK.com Full time

    Customer Service Manager with Italian Location: Slough/Windsor Competitive salary dependent on experience Permanent & Full time On-site parking offered! PG202780 Language Recruitment Services (LRS) is currently looking for a Customer Service Manager with Italian to join a growing company based in the Windsor/Slough Area. The successful candidate...


  • United Kingdom Service Care Solutions Full time

    Quality Assurance Service Manager London Borough of Haringey are seeking a Quality Assurance Service Manager to oversee all CQC quality assurance work through a dedicated team and working with colleagues across council directorates. The role will be responsible for ensuring that all the CQC quality statements are met and where they are not met, plans are in...


  • United Kingdom Sharpsmart UK Full time

    Sharpsmart Rainham Essex facility are expanding and we have a brand new vacancy for a Customer Service Lead to join the team, reporting to the Customer Service Supervisor you will provide administrative leadership across operations, transport, field service and customer service to ensure to smooth flow and operation of all Sharpsmart services. Your role...


  • United Kingdom Sharpsmart UK Full time

    Sharpsmart Rainham Essex facility are expanding and we have a brand new vacancy for a Customer Service Lead to join the team, reporting to the Customer Service Supervisor you will provide administrative leadership across operations, transport, field service and customer service to ensure to smooth flow and operation of all Sharpsmart services. Your role...


  • United Kingdom Elliot Marsh Ltd. Full time

    About The Company: Our client is a growing organisation operating within the home improvement sector, with a group turnover of over £30M. They have ambitious growth plans to quadruple the turnover of the business in the next 3 years by offering complete solutions for their clients from home surveys and design through to product installation and aftercare...


  • United Kingdom Autus HR Ltd Full time

    Field Service Management SaaS CSM. An experienced and charismatic Customer Success Manager is required by a leading provider of service management software solutions. This organisation is going through an exciting growth phase and requires a CSM to drive utilisation of this SaaS solution within their base of field service provider customers. This is a fully...


  • United Kingdom Cathay Investments Limited Full time

    Customer Service Advisor at Cathay Group Mercian Logistics is part of the Cathay Investments Group and we are looking for someone to join our small but friendly customer services team as a Customer Service Advisor based at our site in Ross.  The main purpose of this role is to deliver excellent customer service whilst providing first point of contact for...


  • United Kingdom Hewett Recruitment | BCorp™ Full time

    Customer Service Coordinator Customer Service Coordinator required to join of global manufacturing organisation in Hereford – 2-year FTC – hybrid working + generous benefits Great opportunity for a Customer Service Coordinator to join this close-knit customer services team (of less than 10) at the Hereford site of this global manufacturing...


  • United Kingdom The Law Support Group Full time

    We are currently working with a property management firm who are looking for a Customer Services Advisor to join them on a permanent basis. You will be communicating with customers daily via telephone and emails assisting them on a variety of enquiries relating to a wide range of topics. Your main priority will be to ensure the customer is at the heart of...


  • United Kingdom United Kingdom Accreditation Service Full time

    UKAS is recruiting Customer Liaison Officers to work within our Customer Services Team. This is a full-time role, with the option of hybrid working, based at our head office in Staines Upon Thames. Customer Liaison Officers provide essential administrative support in processing accreditation case work from initial customer inquiry to maintenance of...


  • United Kingdom Smartsearch Recruitment Ltd Full time

    Customer Service Advisor, based on the Wrexham Industrial Estate, Salary £24,683.75, Benefits include pension, life assurance, Private medical insurance, training opportunities, Canteen on-site, employee rewards / discounts, cycle to work scheme, social events and on-site parking. We have an exciting opportunity for a Customer Service Advisor to work for...


  • United Kingdom Smartsearch Recruitment Full time

    Customer Service Advisor, based on the Wrexham Industrial Estate, Salary GBP24,683.75, Benefits include pension, life assurance, Private medical insurance, training opportunities, Canteen on-site, employee rewards / discounts, cycle to work scheme, social events and on-site parking. We have an exciting opportunity for a Customer Service Advisor to work for...


  • United Kingdom Biffa Specialist Services Full time

    Aylesbury (Flexible approach to occasional travel) Permanent Role 37.5 hours per week Competitive salary The role{{:}} You will plan, co-ordinate and control the activities of the customer service team to maintain and enhance customer relationships and meet organizational and operational objectives. Working alongside and assisting the department manager...