Customer Success Manager

2 weeks ago


United Kingdom LT Harper - Cyber Security Recruitment Full time

Customer Success/Service Delivery Manager – Wales - £80k
Managed Service Provider require an experienced Customer Success/Service Delivery Manager who thrives on building deep relationships whilst handholding customers / clients throughout their customer journey.
This role sits within the service management team and will involve managing the onboarding process, servicing the client’s needs, along with developing and improving processes.
Collaboration is key to this organisation, so creative thinkers please do apply

Responsibilities of the Customer Success/Service Delivery Manager:
Onboarding customers to the MSP / Service
Continually improve the service
Be the point of escalation for service issues

Requirements of the Customer Success/Service Delivery Manager:
Knowledge of service methodologies within IT or Technology
Communication, presentation & relationship building skills
Project Management experience



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