Helpdesk Administrator

3 weeks ago

Sidcup Kent, United Kingdom Dyer & Butler Full time

We are pleased to be recruiting for a Helpdesk  Administrator to work on our maintenance help desk.

The successful applicant will be working within our reactive maintenance contract on our customer helpdesk.

Responsibilities:

  • Prioritising and logging faults on the correct database.
  • Providing high quality first point of contact service for all our customers reporting into the helpdesk.
  • Assisting with the co-ordinating of engineers and proactively dealing with their queries.
  • Dealing with outside contractors to arrange attendance to localised faults.
  • Providing clients with timely updates on the current status of their jobs.
  • The submission of paperwork to the client within the agreed timescales.
  • Accountable for the accurate updating of the day diary as work progresses.
  • Arranging site meetings/visits between clients, contractors and operatives.
  • Updating the PPM database.
  • Ordering materials, liaising with wholesalers while maintaining communication with the internal accounts department.
  • Typing and amending ET&I paperwork as required.
  • Accountable for facilitating invoicing/applications.
  • Raising purchase orders in line with departmental requirements.

We are pleased to be recruiting for a Helpdesk  Administrator to work on our maintenance help desk.

The successful applicant will be working within our reactive maintenance contract on our customer helpdesk.

Responsibilities:

  • Prioritising and logging faults on the correct database.
  • Providing high quality first point of contact service for all our customers reporting into the helpdesk.
  • Assisting with the co-ordinating of engineers and proactively dealing with their queries.
  • Dealing with outside contractors to arrange attendance to localised faults.
  • Providing clients with timely updates on the current status of their jobs.
  • The submission of paperwork to the client within the agreed timescales.
  • Accountable for the accurate updating of the day diary as work progresses.
  • Arranging site meetings/visits between clients, contractors and operatives.
  • Updating the PPM database.
  • Ordering materials, liaising with wholesalers while maintaining communication with the internal accounts department.
  • Typing and amending ET&I paperwork as required.
  • Accountable for facilitating invoicing/applications.
  • Raising purchase orders in line with departmental requirements.
The successful applicant will be:
  • Highly proficient IT skills including competence in MS Project, Excel, Word and CAD
  • have good communication skills, fluent in both written and oral English - t he ability to communicate confidently and clearly is imperative
  • Ability to work to tight deadlines
  • The ability to influence others and co-ordinate work flows
  • Reliable, punctual, well organised
  • Experienced in providing diverse and flexible administrative support

Hours of Work: Ideally this is a full time role offering 40 hours per week 9.00am to 5.30pm, Monday to Friday.

KH Engineering Services are part of the M Group where we can offer the following company benefits; 23 days holiday (plus 8 bank holidays), Life Assurance + Health Cash plan , Company Pension Scheme, Developmental Training, Employee Assistance Programme, and a My Rewards Scheme to help save on everyday spending.

*KH Engineering Services Limited are an equal opportunities employer*

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