1st Line Engineer
2 weeks ago
**1st Line Engineer / Helpdesk / Remote Support / Windows / SLA / ServiceDesk Analyst**
**Location: London / Kent**
**Salary: £24,000 - £30,000 + Benefits**
**Permanent**
A leading consultancy client are looking for a 1st Line Engineer to join their expanding team. Looking for a good all-rounder who has worked with a variety of tech in fast paced environments.
Please get in touch for full details on the client and a comprehensive job spec.
**Responsibilities & Skills Needed**
- Good knowledge of Microsoft Windows 7 - 10 and Mac OS
- Basic knowledge of user administration (Active Directory, AzureAD, Exchange, Office365)
- Good knowledge of Microsoft Office suite
- Good understanding of workstation builds and configuration
- Hardware troubleshooting
- Correctly logging incidents, problems and service requests, categorising and prioritising them in line with team procedures
- Conducting full and thorough diagnostics with end users to enable first point of contact incident resolution
- Ensuring all faults are progressed and resolved within SLA, escalating to other internal and external teams as appropriate
- Managing incidents and requests through their entire lifecycle from the first point of contact through to resolution, proactively keeping the customer informed of progress
- Diagnosing and resolving incidents to the customers satisfaction
- Identify and escalate repeat issues or service risks to the Service Delivery Manager where necessary
- Manage a few scheduled tasks for customers, designed to ensure that the customers systems remain operational
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