2nd Line Engineer
2 weeks ago
**2nd Line Engineer / Helpdesk / Remote Support / Windows / SLA /**
**Location: London / Kent**
**Salary: £28,000 - £36,000 + Benefits**
**Permanent**
A leading consultancy client are looking for a 2nd Line Engineer to join their expanding team. Looking for a good all-rounder who has worked with a variety of tech in fast paced environments.
Please get in touch for full details on the client and a comprehensive job spec.
**Responsibilities & Skills Needed**
- Good knowledge of cloud telephony systems
- Knowledge of iSCSI/Fibre channel Storage Area Networks, such as EMC
- Knowledge of Windows Script Host/VBScript/ PowerShell
- Strong knowledge of Microsoft Windows 7-11
- MCSA/MCITP: Server Administrator/VCP or equivalent IT qualifications an advantage
- Excellent knowledge of Microsoft Windows Server 2008/2012/2016/2019 including NLB and clustering
- Good knowledge of Hyper-V and VMware ESX
- Strong knowledge of Microsoft Exchange Server and Office 365 including Sharepoint and AzureAD.
- Attend client sites for issue resolution and pro-active maintenance
- Out-of-hours and/or on-call working is periodically required
- Strong knowledge/experience of troubleshooting networking protocols and technologies such as TCP/IP, DNS, DHCP, routing and vLANs
- Good Knowledge of backup and DR services (Backup Exec, Datto, Azure)
- Experience in managing Cisco switches and routers.
- Administer and maintain customer infrastructure, including Active Directory, Azure AD, LAN, Internet access, firewalls and Exchange/Office 365
- Monitor and troubleshoot server and network performance utilising the monitoring system to ensure any necessary action is taken
- Administer backup and disaster recovery systems and processes
- Management of relationships with third parties and suppliers
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