EMEA SAP Dev Ops Engineer

Colliers is a leading diversified professional services and investment management company. With operations in 67 countries, our more than 15,000 enterprising people work collaboratively to provide expert advice to maximize the value of property for real estate occupiers, owners and investors.

We are at the forefront of the real estate industry, leading the way and backed by an exceptional record of success. We are building for our future – and yours. We strive to build our business at a competitive pace by augmenting internal growth with smart strategic acquisitions that increase market share, expand service offerings and extend our geographic reach for the benefit of our clients and shareholders.

For more than 25 years, our experienced leadership with significant insider ownership has delivered compound annual investment returns of almost 20% for shareholders. Our people also own significant equity in our business, which brings pride of ownership to everything we do. We are passionate, take personal responsibility and always do what's right for our clients, people and communities.

Colliers EMEA employs over 4,000 people in 119 offices across 42 countries. It has grown revenues from $50 million in 2010 to $600 million in 2020 (including COVID impact).

Job Description

EMEA Dev Ops and Core SAP Platform (SuccessFactors and S/4 HANA)

The SAP Dev Ops Engineer will be primarily responsible for ongoing operation and supporting (or conducting) minor configuration and change requests. Larger or more complex changes / enhancements will be constituted as a project and will be managed in conjunction with the AMS Provider(s). The team will manage a prioritised backlog of enhancements / changes that has been agreed with the SuccessFactors or S/4 HANA Product Owner. These changes will be taken through a standard Development, Test, Release cycle by the Platform Team involving the AMS provider as appropriate.

• Dev Ops will conduct minor developments / enhancements and activate new features in accordance with an agreed plan / roadmap for delivery into Live Service.
• Responsible for setting systems administration requirements, communication, and system security administration to minimise risk of security breaches and other vulnerabilities.
• Dev Ops ensures that HR and Finance systems adhere to organisational processes, policies, local regulations, and guidelines (e.g., authentication system integration, some users have full access to SAP Platform solutions, and others will have more restricted access)
• Dev Ops will manage renewals of certificates (e.g., SAP upgrades the S/4 HANA or SuccessFactors platform and capabilities and informs Dev Ops to act on release notes, such as changes to SSO authorization token or SSL certificate renewals).
• Investigate & resolve technical issues. Rolling out fixes / upgrades to software, as needed.
• Ensure that Colliers 3-tier environments (i.e., Development; test; production) remain aligned and that any code or configuration changes follow Colliers standard lifecycle approach.
• Update technical documentation to ensure it is kept current and in line with configuration changes made.
• Liaise with SAP core product support (SuccessFactors / S/4 HANA) as well as the Application Management Service retained to provide expert issue resolution.
• Perform root cause analysis for production errors.

Application Integration Development and Improvement:

• Dev Ops will be aware of the Colliers wider landscape and manages it incl. key 3rd party interfaces (e.g., Refresh or synchronize the environment; manage the interfaces between the ERP and SuccessFactors; Concur; Salesforce; other 3rd party systems)
• Address technical issues in the in-bound and outbound integration with the SAP Platform
• Actively monitoring for i-doc errors on interfaces and working with the broader platform team to resolve technical integration as well as data related errors.
• Liaise with technical counterparts across Colliers EMEA Business ensuring any changes to interfaces are carefully orchestrated to avoid business impact.
• Ensure that Enterprise Data feeds as well as Colliers Identity Management Platform are factored into Dev Ops support activities within the SAP Platform Team.
• Strive for continuous improvement and build continuous integration, continuous development, and constant deployment pipeline (using tools such as Jenkins or Git).
• Support on-going improvement / automation of error handling and Colliers’ drive to preventative maintenance.
• Identifying cybersecurity risks and working with Colliers Security Team to take measures to continuously reduce vulnerability to our environment.

Collaboration and Stakeholder Management:

• Support the Head of EMEA Applications COE to report on and to deliver against agreed SLAs with key stakeholders.
• Engage with key stakeholders in EMEA (Finance and HR Leadership; Business Process Owners; in-country Teams / users) on the operation of the platform and future direction. (to ensure a shared roadmap)
• SAP Dev Ops will participate in research and development to enable continuing innovation; in other words, s/he is also part of the adoption team and works with other internal and external parties. One of the key roles is at bi-annual release opt-in feature enablement.
• Collaborate closely with the EMEA Enterprise Architecture team to align activities with wider business objectives.
• Provide guidance and support to local teams and external partners involved in supporting the platform and key integrations.
• Communicate progress, challenges, and recommendations to project stakeholders and senior management.
• Strong organizational skills and a willingness to get fully involved / immersed in improving Colliers IT Services to customers.

Technical Expertise and Troubleshooting:

• Knowledge of the SuccessFactors Core (Employee Central) as well as SAP S/4 HANA.
• Possess strong technical knowledge of SAP Cloud Platform integration as well as wider integration technologies, middleware platforms, and APIs. You should be able to demonstrate:
  • Experience of delivering integrations using SAP Technology, including Integration Suite, S/4HANA, SuccessFactors, Concur, etc.
  • Ideally having worked with SAP for five to ten years through a combination of implementation and support roles.
  • Experience in operating (or helping to establish) an SAP centres of excellence and using SAP Charm with Solution Manager.
• Proven experience in application integration, preferably in a complex enterprise environment that spans both a cloud and on-premises landscape.
• Good programming skills in at least one language (JAVA, C, C++) as well as SQL and XML.
• Problem solving mindset. Have a systematic approach to troubleshooting integration issues, identifying root causes, and implementing appropriate solutions.
• Stay updated on industry trends and emerging technologies related to SAP and Integration Technologies / best practice.

Qualifications

Qualifications and Personal Attributes:

• Bachelor’s degree in computer science, Information Technology, or a related field (or equivalent practical experience).
• Relevant certifications (e.g., SAP SuccessFactors; S/4 HANA; SAP Integration Suite; ABAP) are a plus.
• Familiarity with Agile Development and Test methods (possible certification).
• Excellent communication and stakeholder management skills.
• Self-motivated and adaptable to a collaborative, dynamic work environment.

Additional Information

At Colliers we actively promote a culture of inclusivity, collaboration, and mutual respect. Join us and be part of a team where diversity is embraced, and every voice is heard.

What sets Colliers apart from their competition is not what we do, but how we do it. We invest in relationships to create enduring value. Our most valuable asset is our people – we are passionate, take personal responsibility and always do what’s right for our clients. We attract and develop industry leaders, empowering them to think and act differently to drive exceptional results.

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