EMEA Service Transition Lead

2 weeks ago

United Kingdom Colliers Full time

Colliers is a leading diversified professional services and investment management company. With operations in 66 countries, our more than 19,000 enterprising people work collaboratively to provide expert advice to maximize the value of property for real estate occupiers, owners and investors.

We are at the forefront of the real estate industry, leading the way and backed by an exceptional record of success. We are building for our future – and yours. We strive to build our business at a competitive pace by augmenting internal growth with smart strategic acquisitions that increase market share, expand service offerings and extend our geographic reach for the benefit of our clients and shareholders.

For more than 25 years, our experienced leadership with significant insider ownership has delivered compound annual investment returns of almost 20% for shareholders. Our people also own significant equity in our business, which brings pride of ownership to everything we do. We are passionate, take personal responsibility and always do what's right for our clients, people and communities.

Colliers EMEA employs over 4,000 people in 119 offices across 42 countries. It has grown revenues from $50 million in 2010 to $600 million in 2020 (including COVID impact).

Job Description

We are seeking a Service Transition Lead to oversee the seamless rollout and operational integration of Colliers’ SAP SuccessFactors Platform across the EMEA region. This strategic role is crucial for managing the transition of services into full-scale operations, ensuring operational readiness, minimising risks, and maintaining continuous alignment with business processes.

The Service Transition Lead orchestrates the seamless integration of new and updated services into live operations, prioritising operational readiness, risk mitigation, and effective stakeholder communication. This role collaborates across teams to ensure smooth knowledge transfer and service integration, boosting Colliers' operational capabilities across the EMEA region.

Key Responsibilities:

  • Develop Transition Plans: Craft detailed plans encompassing activities, timelines, resources, and dependencies.
  • Change Management: Lead the assessment and integration of changes within our SAP infrastructure to maintain service excellence.
  • Stakeholder Engagement: Act as the primary liaison, providing consistent updates and driving stakeholder meetings to ensure smooth transitions.
  • Quality Assurance and Documentation: Uphold high standards in transition processes and keep detailed records for audits and training.
Qualifications

Ideal Candidate:

  • Holds a Bachelor’s degree in Computer Science, IT, or related field; ITIL and PMP certifications preferred.
  • Has at least 3 years of experience in service transition management, ideally with exposure to SAP products like SuccessFactors and S4/Hana.
  • Exhibits strong project management capabilities, exceptional communication skills, and a problem-solving mindset.
  • Is self-motivated, adaptable, and ready to work in a dynamic, collaborative environment.

Why Join Colliers?

This is a unique opportunity to be at the forefront of technological integration in a leading global organization. As our Service Transition Lead, you will not only manage key transitions but also drive significant improvements in our IT service frameworks, directly impacting our operations across the EMEA region.

Additional Information

At Colliers we actively promote a culture of inclusivity, collaboration, and mutual respect. Join us and be part of a team where diversity is embraced, and every voice is heard.

What sets Colliers apart from their competition is not what we do, but how we do it. We invest in relationships to create enduring value. Our most valuable asset is our people – we are passionate, take personal responsibility and always do what’s right for our clients. We attract and develop industry leaders, empowering them to think and act differently to drive exceptional results.

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