Patient and Public Engagement Specialist

Patient and Public Engagement Specialist - Evelina London

Employer Guy's and St Thomas' NHS Foundation Trust Location London Salary £51,488 to £57,802 per annum (incl. of HCAA) Closing date 26 May 2024

Would you like to join the Patient and Public Engagement (PPE) function of one of the country's most successful NHS Foundation Trusts? Are you committed to involving patients, families, and carers in the design and delivery of health services?

We are looking for a self-motivated individual to join us and manage projects relating to the implementation of patient and public engagement (PPE) strategy across the Evelina London Women's and Children's Clinical Group.

You must have proven experience in developing & implementing PPE strategies (including with children, young people, and families) in two or more of the following areas, including strategy development, major transformation, capital, or digital programmes.

You will have a demonstrable working knowledge of legal and regulatory frameworks relating to PPE. Specialist expertise across various engagement practices, skills, techniques, and approaches are essential.You will drive good practice, working with colleagues to involve patient-public stakeholders in their work.You will have proven data skills, with the ability to analyse and interpret quantitative and qualitative data.

Please note: if shortlisted, you may be invited to complete assessments before the interview.

Interviews are provisionally scheduled for 4 June 2024.

Main duties of the job

Patient and Public Engagement is a public involvement duty, a statutory requirement, and a key priority. The Evelina London Patient and Public Engagement Specialist will act as a source of expertise and advice for all clinical and non-clinical departments of Evelina London with respect to patient and public engagement, including the clinical group's statutory and regulatory requirements. Supporting staff to involve patients and the public is part of everyday business in the clinical group.

Based within the Evelina London Women's and Children's Clinical Group and reporting to the Head of Strategy, the post holder will work closely with the Trust Head of Patient and Public Engagement to develop and implement Evelina London's patient and public engagement priorities/objectives. The Trust Patient and Public Engagement Team will be a key source of professional advice and guidance for this post.

The post holder is required to implement and apply the Trust Patient and Public Engagement Strategy and Policy. The Trust Chief Strategy Officer, and Head of Patient and Public Engagement are responsible for assuring the 'duty to involve' including s.242 (1b) NHA Act 2006, as amended by the Health and Social Care Act (2012).

Please take time to read the full Job Description and Person Specification for more details about the duties and responsibilities of the role.

About us

The Patient and Public Engagement Specialist is based in the Evelina London Strategy Team - a corporate department that works closely with directorates and corporate functions across the Clinical Group, as well as colleagues from other provider trusts and external partner organisations such as the Evelina London Children's Charity, Guy's and St Thomas' Charity and Local Authorities. The team is led by the Head of Strategy.

Trust values:

As part of Guy's and St Thomas', our values help us to define and develop our culture, what we do and how we do it. It is important that you understand and reflect these values. The post holder will:

• Put patients first: 'What would I want for my family?'
• Take pride in what we do: 'Am I doing my very best?'
• Respect others: 'What would it be like if I was in your shoes?'
• Strive to be the best: 'How could we do it better?'
• Act with integrity: 'Am I doing the right thing?'

Our values and behaviours framework describe what it means for every one of us in the Trust to put our values into action.

Job description

Job responsibilities

Patient and public engagement in strategy, service delivery, transformation, and capital investment schemes

• Ensure that Evelinas engagement priorities support the delivery of Evelina Londons clinical group priorities whilst maintaining alignment with the Trusts PPE strategy, which supports the delivery of the Trusts objectives
• To further develop and lead the implementation of the engagement plan for the Childrens Hospital Programme which includes developing and consolidating our specialist childrens services. Working with colleagues in the Evelina London Childrens Hospital Programme Team and the Trust Patient and Public Engagement Team, the role will provide assurance that engagement plans and activities are undertaken, in compliance with internal policy and relevant legislation, advise on the appropriate engagement methods, and where necessary work together with others to deliver engagement activities
• To lead patient and public engagement for Evelina London, particularly in relation to clinical service transformation and service improvement, working closely with relevant clinical teams to ensure that all relevant stakeholders views are taken into consideration in the design and delivery of schemes. This includes seeking professional advice from the Trust Head of Patient and Public Engagement on activities that trigger the public involvement duty
• To work with colleagues in the Patient Experience Team to interrogate existing patient experience survey data (local and national) that may help to inform improvements and changes to services
• To ensure, through appropriate consultation with key Evelina London departments, staff, and other internal stakeholders that engagement plans reflect business needs, legislative guidance, and best practice. Specifically, to adhere to the Trust framework for engagement plans, materials, or other resources, particularly those relating to patient and public involvement, which reflect good practice guidance
• To project manage and facilitate patient and public engagement activities, including arranging events, designing surveys, developing copy, writing and producing presentation materials, and facilitating focus groups and workshops
• To contribute to the Trust PPE Audit on the delivery and effectiveness of patient and public engagement in projects and plans at the Evelina, which provides assurance to the Trust Executive Board
• To interpret and communicate information (sometimes highly complex and/or politically sensitive) to a range of stakeholders including, patients, the public, and senior clinical and management staff, using complex skills including persuasion, negotiation, and training, enabling them to agree and/or co-operate in culture and behaviour change.

Training, education, and development

• To work closely with the Trust Patient and Public Engagement Team to continue to develop and maintain learning resources and planning tools for Trust staff to help them engage effectively with patients and the public, in particular by providing practice examples relating to Evelina London. This will include contributing to the ongoing development and maintenance of the Patient and Public Engagement Hub and any other tools as necessary
• To develop training and support for children, young people, parents, families and carers, women, and members of the public that supports their involvement in Evelina London activities
• To ensure Evelina London colleagues are briefed on patient and public engagement policies and procedures as an integral part of their induction process and training provided, as appropriate.

IT, communications, and administration

• To develop and maintain appropriate project information systems that support the teams work
• To be responsible for managing and editing the content of the Evelina London Patient and Public Engagement pages on the Trust intranet (GTi) and to work together with the Evelina London Communications Team contributing to information to be displayed on the Evelina London public website, where appropriate
• To work with Evelina London Communications Team to make the best use of the clinical groups online and social media channels to support patient and public engagement activities
• To develop and maintain a database of internal and external stakeholders which can be used to support communications and engagement activities (e.g. Patient-Led Assessment of the Care Environment)
• To be responsible for the servicing and administration of any project/working groups related to Evelina Londons patient and public engagement activities, as required
• To be responsible for day-to-day administration and project management administration

Stakeholder relations, communications, and professional networks

• To work closely with the Trust Patient and Public Engagement Team to maintain and develop partnerships with external bodies such as Healthwatch, NHS and local authority commissioners, and the local community voluntary sector. The post will be required to represent Evelina London and make presentations (including at joint meetings with the Trust PPE Team) to a range of audiences, including local stakeholder groups and organisations
• To be responsible for writing and producing communications materials for patients, staff, and other stakeholders as appropriate, including information for individual projects.

General

• To deputise for the Head of Strategy, Evelina London at internal and external meetings, as appropriate. This may include attending and speaking in public meetings about Evelina Londons patient and public engagement activities
• To attend Trust Patient and Public Engagement Team meetings, as necessary to facilitate close collaboration between this role and the corporate team. Note that the Trust Head of Patient and Public Engagement will contribute to the post holders annual personal development review
• To work supportively with colleagues across Evelina London, promoting the reputation of the clinical group by demonstrating highly professional conduct consistent with the Trusts stated values.

Person Specification

Qualifications

Essential

• A Master's degree qualification or equivalent experience in a relevant area

Desirable

• Formal project management qualification (e.g. PRINCE2)

Skills

Essential

• Ability to deliver a range of stakeholder engagement practices, techniques and approaches underpinned by theoretical knowledge from study and relevant practical experience preferably in a social / market research or academic environment.
• Proven ability to plan and manage patient, public and stakeholder engagement projects, using project management techniques
• Ability to communicate compassionately and inclusively to deliver patient and public engagement activities (including with children, young people, and families).
• Able to research, prepare and present information across and outside of the organisation at a senior level. Able to act as a representative of the Trust at, and make presentations to, a range of audiences.
• Ability to analyse quantitative and qualitative data, translate this to an accessible format, and propose recommendations for improvement
• Ability to prioritise significant workload in response to changing demands and requirements

Experience

Essential

• Significant proven experience of planning and delivering patient and public engagement (including with children, young people, and families) in at least two of the following areas, including strategy development, major transformation programmes, capital and digital programmes
• Significant experience of using patient or service user feedback to inform change and improvements in service delivery
• Significant experience of writing, editing, proofreading, and coordinating complex internal and external publications, as well as patient and staff information
• Project budget management

Knowledge

Essential

• Strong working knowledge of relevant national legislation, policies, (e.g. section 242 and section 244 of the National Health Service Act 2006) and local guidance and how these should be applied to stakeholder and public engagement activities
• Significant familiarity with the broader patient and public engagement agenda and its relevance to a variety of public sector organisations
• Familiarity with health and / or social care service management issues and pressures

Employer details

Employer name

Guy's and St Thomas' NHS Foundation Trust

Address

Becket House

Lambeth Palace Road

London

SE1 7EU

Any attachments will be accessible after you click to apply.

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