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Patient Safety Engagement Specialist

1 month ago

London, United Kingdom Croydon Health Services NHS Trust Full time

Patient Safety Engagement Specialist / Investigator Band 6, Full Time, Onsite

An exciting opportunity has arisen to join the Patient Safety Team as Patient Safety Engagement Specialist/ Investigator.

Reporting to the Quality Improvement and Investigations Lead, as part of the wider Patient Safety Team, this post is responsible for delivery of the Trust's Quality Strategy and vision to ensure 'Excellent Care for all' through the delivery of safe, effective and high quality services, that ensure the people who use our services, their families, carers and visitors receive a positive experience. There will be a test/presentation at interview.
Proposed Interview Date - w/c 17/06/24

Main duties of the job

Under the direction of the Quality Improvement & Investigations Lead the post holder will be responsible for providing leadership and expertise to support the engagement and involvement of those affected by patient safety incidents. This will include gathering the data for Duty of Candour compliance and the completion of Duty of Candour as required. The Engagement Specialist will actively engage with patients, families, carers and staff to seek input into the learning response to develop a shared understanding of what happened. He/she is also expected to provide compassionate engagement that prioritises and respects the needs of people who have been affected by serious patient safety events.

About us

Croydon Health Services NHS Trust provide hospital and community services from a number of community and specialist clinics throughout Croydon.

These include:o Croydon University Hospitalo Purley Hospitalo The Sickle Cell and Thalassaemia Centre in Thornton Heatho Community bases at Purley, Sanderstead, New Addington, Broad Green, Woodsideo A minor injuries unit in New AddingtonThe Trust was formed on 1st August 2010 through the integration of Croydon Community Health Services and Mayday Healthcare NHS Trust. Around 3,500 staff provide services for a population of over 360,000 people who are relatively young with a high level of ethnic diversity.Our Vision:Excellent integrated care for you and your family, when and where you need itOur 5 key 'Here for you' promises to the people of Croydon are:o You feel cared for by helpful and welcoming staffo You feel in safe hands with highly professional staffo You feel confident in your treatment from skilled teams of compassionate clinicianso You feel we value your time with convenient appointments, minimal waiting and care closer to homeo You feel it's getting better all the time as we continue to improve our services

We are one of 17 Trusts in the country who have been accepted as national pioneers on staff engagement and empowerment, through the adoption of Listening into Action as a new way of working. The approach we are taking to Listening into Action is new and different.

Job description

Job responsibilities

See job description and person specification for details of the role. For more information contact Regine Lock at regine.lock@nhs.net

Person Specification

Education and Qualifications

Essential


  • Degree/management qualification or equivalent experience. GCSE (or equivalent) English Language and Maths to grade C
  • Evidence of continuing professional development

Desirable


  • Quality Improvement Qualification
  • Previous Experience within the NHS
  • Clinical Registration
  • PSIRF/Patient Safety related training

Knowledge and Understanding

Essential


  • Knowledge of the NHS PSIRF and Duty of Candour regulations
  • Knowledge and experience of Quality, Patient Safety and Engagement principles
  • Experience of gathering and interpreting Patient Safety data

Desirable


  • Experience of Cerner/Radar/Datix
  • Understanding of PSIRF and the ability to apply this into incident reviews
  • Understanding of the healthcare environment in both acute and community settings

Skills and Abilities

Essential


  • Excellent verbal and written communication skills
  • Understanding of systems based approach to investigations and human factors in patient safety
  • Investigative skills and ability to remain objective
  • Delivering training/teaching/presentations

Desirable


  • Evidence of experience in Engagement/Duty of Candour as a subject matter expert
  • Delivering results through others

Employer details

Employer name

Croydon Health Services NHS Trust

Address

Croydon University Hospital

530 London Road

Croydon

CR7 7YE

Any attachments will be accessible after you click to apply.

199-NN-6316416-A&C #J-18808-Ljbffr

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