IT Service Desk Engineer

4 weeks ago


London, United Kingdom Remote Worker Ltd Full time

Newly created position due to an internal promotion, you'll join a global asset management company, responsible for all aspects of trade floor and remote support. Your role as Service Desk Engineer Providing first single point of contact for all IT Incidents & Requests. Taking ownership of Incidents and Requests, ensuring they are logged and tracked within ServiceNow. Support for in-house and external software platforms. Support of workplace endpoints such as mobile devices, endpoints, AV. Escalating unresolved calls to the wider Infrastructure & Application Support teams. Creating support documentation and maintaining internal knowledgebase. Providing support to the administration of new starters, internal transfers and leavers. Requirements as Service Desk Engineer At least 2 years experience working within a technical support role. Preferable VIP support experience or working on a busy trading floor. Basic understanding of Service Desk tools. Familiarity with ITIL best practices.

Seniority level
  • Seniority level Entry level
Employment type
  • Employment type Full-time
Job function
  • Job function Information Technology
  • Industries Staffing and Recruiting

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