Collections Specialist

2 months ago

Stroud Gloucestershire, United Kingdom Ecotricity Full time €25,000

Salary: Up to £25,000 Depending on Experience

About The Role

Working within Ecotricity’s Group Finance operation, the objective of this position is to maximise cash collections and minimise bad debt through excellent customer service and effective debt recovery processes.

We have the challenging task of balancing the needs of our customers with our needs as a business, all within a regulatory framework shaped by quality, compliance, and a drive for exceptional customer service.

We aim to support our customers struggling with their energy bills back to financial health by being patient, kind and fair. We try and resolve all manner of complex queries, providing opportunities within the team to take on greater ownership.

There’s a lot to learn in this role in a fast-paced and dynamic environment. Every day we will come across problems we’ve not seen before and will have to look for creative and practical solutions. This role helps to build knowledge and encourages development.

The team is open six days a week from 8:30am - 6pm, therefore Saturday work is required on a rota basis. We can consider part time candidates who are able to fit into some of the shift patterns. For this role, you'll need to be based within a reasonable distance and able to travel to our office in Stroud in line with the agreed hybrid working rota.

In addition to the core responsibilities, you may be responsible for undertaking other project-based work as the need arises from across Ecotricity group – all aimed at delivering a high and consistent quality of service to Ecotricity customers.

Your key outcomes will be:

  • Engage with customers in financial difficulty, communicating with passion across inbound and outbound calls, email and app contact.
  • Take payments and negotiate affordable repayment options with customers and their representatives to get the best possible outcome for the customer and the Company.
  • Quickly understand the root cause of customer contact, taking ownership for solving queries (which can be both sensitive and complex in nature) first time by working with other departments.
  • Process, cleanse and format data and update systems and records accurately, including external industry bodies.
  • Adhere to industry compliance and regulations such as the Data Protection Act, Vulnerability Commitment, etc.
  • Take ownership for the personal and team success by effectively managing your time.
  • Identify and implement continuous improvements in ways of working within the team and customer service experience.
  • Take accountability for your own development using the development tools and support provided.
  • Coach your teammates or colleagues from other departments in areas where you have a deeper level of debt knowledge helping to enhance the overall knowledge across the team and the Company.
  • Complete any other ad-hoc duties as requested by Manager or Head of Department.

About You

Here’s what we’re looking for:

Experience : Passion and experience in delivering excellent customer service via previous customer facing roles with excellent and professional telephony skills (collections experience desirable but not essential).

Team player : Enjoys working with others, building rapport with customers and colleagues but also thrives independently.

Fantastic communication skills : able to listen, speak and write confidently and with great attention to detail.

Organised problem solver : Takes ownership of complex issues, can work with customers or colleagues to find solutions and deliver them in a friendly and timely manner.

Handles pressure wel l: High level of resilience and positivity managing change in an ever-evolving energy market whilst providing support and reassuring advice to our customers who are facing unprecedented economic challenges.

Technical skills : Experience of using multiple IT systems simultaneously with good computer literacy (including Microsoft Office software packages).

About Us

What's in it for you...

Healthcare plan, life assurance and generous pension contribution

Volunteering day

Hybrid working

Various company discounts (including shops, gym, days out and events)

Holiday of 25 days (plus bank holidays) & ability to buy/sell days

Cycle to work scheme, car pooling and onsite parking available

As a valued member of the team you will be supporting the Group Environmental policy and its associated targets to make the Green Britain Group net carbon neutral by 2025

Flexibility statement

The fast moving nature of the company's business means that from time to time you may be asked to perform duties or tasks outside of your original job description on an ad hoc basis. This allows the company to use it's people in the best possible way at all times and helps the employees to make make their contribution in a changing environment.

Ecotricity is Britain's greenest energy company. When we started back in 1995, we were the first company in the world to provide a new kind of electricity- the green kind.

Our mission was, and remains, to change the way energy is made and used in Britain- by replacing fossil fuels with clean, renewable energy.

We don't just supply green energy, we use the money from our customers' bills to make it ourselves too- we build windmills and sun parks in Britain. We call this 'bills in to mills'. In 2021, we started work on building two new solar parks, and now, in 2023, we're bringing geothermal energy to our customers' fuel mix, a first in the UK. We're also developing green gas mills which will generate 100% green gas from a source that we will never run out of- grass.

We don't just focus on energy though- we built Electric Highways, Britain's leading network of electric vehicle charging points, we helped Forest Green Rovers become the greenest football club in the world, and, in partnership with RSPB, we launched Britain's greenest mobile phone service, Ecotalk.

Ecotricity is an equal opportunities employer and is committed to providing equality for all.

  • Revenue Collections Specialist

    4 weeks ago

    Stroud, Gloucestershire, United Kingdom Ecotricity Full time

    Job OverviewWe are seeking a skilled Revenue Collections Specialist to join our team at Ecotricity. This role plays a crucial part in maximising cash collections and minimising bad debt through exceptional customer service and effective debt recovery processes.

  • Collections Specialist

    3 months ago

    Stroud, Hampshire, United Kingdom CV-Library Full time

    Collections Specialist Stroud £23,000 - £25,000 plus bonus Monday to Thursday week 1 8.30am – 5pm with a 4pm finish on a Friday Monday to Thursday week 2 9.30am – 6pm with a 5pm finish on a Friday 1 Saturday morning in 4. Permanent Our client is looking for a collections specialist to join their finance operation to...

  • Collections Specialist

    2 months ago

    Stroud, United Kingdom Ecotricity Full time

    Job Description Salary: Up to £25,000 Depending on Experience About The Role Working within Ecotricity’s Group Finance operation, the objective of this position is to maximise cash collections and minimise bad debt through excellent customer service and effective debt recovery processes. We have the challenging task of balancing the needs of our...

  • Collections Specialist

    3 months ago

    Stroud, United Kingdom Ecotricity Full time

    Salary: Up to £25,000 Depending on ExperienceAbout The RoleWorking within Ecotricity’s Group Finance operation, the objective of this position is to maximise cash collections and minimise bad debt through excellent customer service and effective debt recovery processes.We have the challenging task of balancing the needs of our customers with our needs as...

  • Collections Specialist

    3 months ago

    Stroud, United Kingdom Ecotricity Full time

    Salary: Up to £25,000 Depending on ExperienceAbout The RoleWorking within Ecotricity’s Group Finance operation, the objective of this position is to maximise cash collections and minimise bad debt through excellent customer service and effective debt recovery processes.We have the challenging task of balancing the needs of our customers with our needs as...

  • Collections Specialist

    2 months ago

    Stroud, United Kingdom Ecotricity Full time

    Salary: Up to £25,000 Depending on ExperienceAbout The RoleWorking within Ecotricity’s Group Finance operation, the objective of this position is to maximise cash collections and minimise bad debt through excellent customer service and effective debt recovery processes.We have the challenging task of balancing the needs of our customers with our needs as...

  • Collections Specialist

    3 months ago

    Stroud, United Kingdom Ecotricity Full time

    Salary: Up to £25,000 Depending on ExperienceAbout The RoleWorking within Ecotricity’s Group Finance operation, the objective of this position is to maximise cash collections and minimise bad debt through excellent customer service and effective debt recovery processes.We have the challenging task of balancing the needs of our customers with our needs as...

  • Living Collection Assistant

    7 months ago

    Gloucestershire, United Kingdom BIAZA Full time

    WWT Slimbridge (Centre) - Gloucestershire**Contact**: **Sector**: - Conservation**Type**: - Paid**Contract type**: - Full-time**Salary**: - £22,020 per annum**37.5 hours per week working 5 days from 7 to include weekends and bank holidays** Due to recent internal promotions, we are looking for a proactive individual to join the Presentations Team,...

  • Collections Specialist

    3 months ago

    Stroud, UK, Gloucestershire, United Kingdom Ecotricity Part time

    Salary: Up to £25,000 Depending on ExperienceAbout The RoleWorking within Ecotricity’s Group Finance operation, the objective of this position is to maximise cash collections and minimise bad debt through excellent customer service and effective debt recovery processes.We have the challenging task of balancing the needs of our customers with our needs as...

  • Microsoft office specialist

    5 days ago

    Stroud, Gloucestershire, United Kingdom Ecotricity Full time €25,000

    Salary: Up to £25,000 Depending on Experience Working within Ecotricity’s Group Finance operation, the objective of this position is to maximise cash collections and minimise bad debt through excellent customer service and effective debt recovery processes. We have the challenging task of balancing the needs of our customers with our needs as a...

  • Senior Security Specialist

    2 weeks ago

    Stroud, Gloucestershire, United Kingdom Omega Resource Group Full time

    Job OverviewWe are seeking an experienced Senior Security Specialist to join our team in Gloucestershire. This role will involve attending maintenance calls, collecting site configuration information, and maintaining car stock levels.About the RoleThis is a fantastic opportunity for a motivated Electrical Engineering Technician to work on installing and...

  • Mail Carrier Specialist

    7 hours ago

    Stroud, Gloucestershire, United Kingdom Royal Mail Group Full time

    Are you passionate about delivering exceptional customer service and making a positive impact in your community?About the RoleWe are seeking a highly motivated and organized Mail Carrier Specialist to join our team at Royal Mail Group. As a key member of our delivery team, you will be responsible for ensuring timely and efficient delivery of mail and...

  • Asset Management Specialist

    7 days ago

    Stroud, Gloucestershire, United Kingdom Gleeson Recruitment Group Full time

    About the OpportunityGleeson Recruitment Group is seeking an Asset Management Specialist to join our team. As a key member of our organisation, you will be responsible for managing a diverse portfolio of commercial properties across the UK, driving growth and profitability.About the RolePortfolio Management: Oversee the day-to-day operations of a...

  • Van Transport Specialist

    2 weeks ago

    Stroud, Gloucestershire, United Kingdom Anonymous Full time

    We are a leading kitchen, bedroom and bathroom fitted furniture manufacturer with over 40 years of experience in the UK market.Key Responsibilities:Collections from local containersLoading products onto vehiclesRequirements:A full driving licence with vocational entitlementAble to lift average-sized unitsThe estimated salary for this role is £25,000 -...

  • Mental Health Specialist

    1 month ago

    Stroud, Gloucestershire, United Kingdom LifeStance Health Full time

    Job OverviewWe are seeking a qualified Adult Psychiatrist to join our team at LifeStance Health. As a member of our multidisciplinary treatment team, you will have the opportunity to work with clients and provide high-quality care in a dynamic and supportive environment.About the RoleThe successful candidate will be responsible for completing psychiatric...

  • Key Account Manager

    2 months ago

    Stroud, Gloucestershire, United Kingdom McCabe & Barton Full time

    McCabe & Barton, a boutique insurance broker, is seeking an experienced Key Account Manager to join their team. This role offers a competitive salary of £40,000 - £55,000 per annum, plus bonus and benefits.The successful candidate will be responsible for managing clients' medical insurance needs, including handling enquiries, renewals, and mid-term...

  • Maintenance Engineer Specialist

    7 days ago

    Stroud, Gloucestershire, United Kingdom Yolk Recruitment Full time

    Job Title: Multi-Skilled Maintenance EngineerWe are seeking a highly skilled and experienced Multi-Skilled Maintenance Engineer to join Yolk Recruitment in Stroud, Gloucestershire.Role Overview:The ideal candidate will have significant experience as a Multi-Skilled Maintenance Engineer in manufacturing, with a strong understanding of good engineering...

  • Hospice at Home Team Leader

    7 months ago

    Stroud, United Kingdom Longfield Hospice Full time

    As our Hospice at Home Team Leader you will take the lead and play a critical role in providing holistic, family-centered care to adults with life-limiting and life-threatening conditions. Providing exceptional palliative care and contributing to making a meaningful difference in the lives of those we care for and their families. You will have the natural...

  • Chief Executive Officer

    1 week ago

    Gloucestershire, South West England, United Kingdom Gloucestershire Rape and Sexual Abuse Centre Full time

    Join Gloucestershire Rape and Sexual Abuse Centre to make a real difference to survivors/victims of sexual violence and abuse, to lead our organisation to ensure we continue to deliver high quality specialist services and work towards ending sexual violence. You will be passionate about ending violence against women and girls from all communities with...

  • Chief Executive Officer

    5 hours ago

    Gloucestershire, United Kingdom Gloucestershire Rape and Sexual Abuse Centre (GRASAC) Full time

    Join Gloucestershire Rape and Sexual Abuse Centre to make a real difference to survivors/victims of sexual violence and abuse, to lead our organisation to ensure we continue to deliver high quality specialist services and work towards ending sexual violence.Not sure what skills you will need for this opportunity Simply read the full description below to get...