IT Service Delivery Manager

1 week ago


United Kingdom Partnur Full time €60,000

IT Service Delivery Manager – Permanent - £60,000

We have an exciting opportunity for a Service Delivery Manager to join a leading company. You will have responsibility for leading a service desk team as well as ensuring customer issues are resolved in a timely fashion and to the require standard.

This is an onsite role, working Mon-Fri with out of hours cover needed on occasions.

What you will be doing:

  • Lead a team who provide technical support to retail & hospitality customers
  • Work to set SLA’s to monitor & manage service performance
  • Ensure issues are resolved in a timely fashion
  • Create & implement new procedures & ways of working to further enhance service levels
  • Support with reporting
  • Foster a supportive team culture that is focused on collaboration & support

What they are looking for:

  • Previous line management experience, ideally leading IT teams in a service desk environment
  • Excellent team working & communication skills
  • Service delivery experience and an ITIL certification would be desirable
  • Multi site experience would also be desirable


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