Customer Operations Controller

6 days ago

Tring Hertfordshire, United Kingdom MGF LTD Full time

Working Hours: Monday to Friday, 40 hours per week Do you have a passion for customer service, possess great communication and organisation skills, and thrive in a fast-paced environment? We're growing fast and need enthusiastic Hire Desk Controller like you to help us succeed.
At MGF, we manufacture our equipment, operate our own transport fleet and, importantly, have an in-house engineering team who produce design solutions to meet customers' requirements.
Each team member plays a crucial role in this success, and we need your help as a Hire Desk Controller to continue delivering industry-leading results.
Your responsibilities will include handling enquiries, converting leads into successful deals, and planning the seamless delivery and collection of all hire vehicles. Manage incoming orders (On-hires) and coordinate requests for collections (Off-hires).
Accurately calculate and provide quotes using our CRM system.
Efficiently plan transport for timely deliveries and collections.
A team player who is flexible, adaptable and willing to help others
PC literate with experience in Microsoft Systems
Local area knowledge for the depot areas served
Additional annual leave awarded to recognise long-service
A company Christmas shutdown and the option to purchase additional days of annual leave
Opportunities for training, development, and career progression
Pension Scheme and Life Assurance
Refer a friend scheme
We offer a supportive working environment with opportunities for career advancement and additional benefits to support your work-life balance.

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