Customer Assistant Operations

7 months ago

Tring, United Kingdom Marks & Spencer Full time

**Working Pattern**

WK1 Tues 16:30-23:00, Fri 03:45-10:15, Sat 16:30-23:00

WK2 Tues 16:30-23:00, Thurs 03:45-10:15, Sat 16:30-23:00 **Premium of £3.00 per hour paid between 22:00-06:00.**

Create a shopping experience for their customers, putting customers before task every time
- Champion new ways of working within stores through an open mindset and positive attitude
- Complete tasks and processes that deliver ‘best in town’ standards
- Serve and sell across all channels brilliantly well
- Be the voice of our customer to help us continually improve

**Key Accountabilities**
- Serve our customers efficiently and brilliantly well - on the shop floor and at service points
- Deliver ‘best in town’ standards through presentation standards, availability and keeping the store clean and tidy
- Skilled to utilise all digital tools and communication channels to do the job
- Share customer and colleague feedback to help us do things better
- Share knowledge and experience with colleagues to support others in building skill and confidence
- Own their own learning & development and proactively access digital learning solutions
- Know the daily sales targets, priorities, promotions & selling opportunities
- Have great product knowledge to sell and recommend our products and services
- Proactively engage with customers to understand their needs and make recommendations
- Understand the store priorities and their part to play
- Complete tasks with pace and in line with SOPs
- Minimise cost and waste through good process practice
- Follow safe and legal working practices

**Key Capabilities**
- Understands how M&S operates,it’sstrategy, future and the role they play
- Committed to delivering excellent work fast with great attention to detail
- Open to and acts on feedback, asking for this regularly
- Sets performance objectives for self in conjunction with line manager and in line with business plans
- Takes accountability for planning and managing own work efficiently to ensure objectives are met
- Is curious and asks questions to challenge the status quo - ask why the company does things the way it does things
- Effective at communicating their intentions to others; ensures communication is clear and simple
- In control of their own reactions and considers how to share their perspective to create better reaction for team
- Copes well with change and work challenges and recovers quickly from its impact
- Builds positive relationships by being a good listener and getting to know people by establishing a connection

**Technical Skills/ Experience**
- Contributing to store sales and cost control
- Work across the store to get things done right first time within timescales
- Comprehensive knowledge of customer shopping channels
- Good level of product knowledge and services across the store
- Up to date knowledge of the commercial operation and brilliant basics
- Understand customer needs and spot selling opportunities
- Adapting to change
- Good Knowledge of VM principles

**Key Relationships and Stakeholders**
- Customers
- Colleagues
- Store Leadership
- BIG

M&S is ready to push boundaries to lead the retail industry into a greener, speedier, more inspiring digital era. That’s why we’re revolutionising how we work and offering our most exciting opportunities yet. There’s never been a better time to be part of our team. Marks & Spencer aims to be an inclusive organisation, trusted and admired by our colleagues, customers and suppliers. Join us and make an immediate impact.

We are committed to an active Inclusion, Diversity and Equal Opportunities Policy, which starts with our recruitment and selection process, and we are happy to talk flexible working.

TRING, HERTFORDSHIRE, ENGLAND;
Tring SF

  • Customer Assistant Operations

    6 months ago

    Tring, United Kingdom M&S Full time

    **Key Accountabilities** Customer Assistant WK1 Tues 16:30-23:00, Fri 03:45-10:15, Sat 16:30-23:00 WK2 Tues 16:30-23:00, Thurs 03:45-10:15, Sat 16:30-23:00 **Key Capabilities** **Working Pattern** WK1 Tues 16:30-23:00, Fri 03:45-10:15, Sat 16:30-23:00 WK2 Tues 16:30-23:00, Thurs 03:45-10:15, Sat 16:30-23:00 **Premium of £3.00 per hour paid between...

  • Customer Assistant

    7 months ago

    Tring, United Kingdom M&S Full time

    **Summary** Customer Assistant - Operation **All the details** **Purpose** - To deliver a great shopping experience for their customers, putting customers before task every time - Champion new ways of working within stores through an open mindset and positive attitude - Complete tasks and processes that deliver ‘best in town’ standards - Serve and sell...

  • Customer Assistant- Operations-tring

    7 months ago

    Tring, United Kingdom M&S Full time

    **Key Accountabilities** Customer Assistant Wk1 Sun 06:00-14:00 Mon - Weds 03:45-12:00 Friday 03:45-12:00 Wk2 Mon - Thurs 03:45-12:00 Sat 03:45-12:00 To deliver a great shopping experience for our customers, putting customers before task every time Champion new ways of working within stores through an open mindset and positive attitude Complete tasks...

  • Customer Assistant

    6 months ago

    Tring, United Kingdom M&S Full time

    **Summary** Customer Assistant - Operation Sun 06:00-14:45 **All the details** **Purpose** To deliver a great shopping experience for our customers, we are looking for colleagues who put customers before tasks every time whilst championing and promoting our brilliant products. As the face of the business, you will be the voice of our customers helping us...

  • Customer Assistant- Operations-tring

    7 months ago

    Tring, United Kingdom M&S Full time

    **Key Accountabilities** Customer Assistant Sun 12:00-18:00 Weds/Thurs 16:30-23:00 To deliver a great shopping experience for our customers, putting customers before task every time Champion new ways of working within stores through an open mindset and positive attitude Complete tasks and processes that deliver ‘best in town’ standards Serve and sell...

  • Customer Assistant

    6 months ago

    Tring, United Kingdom M&S Full time

    **Key Accountabilities** Customer Assistant WK 1 Tues/Thurs/Fri 19:00-23:00 Sat 15:30-23:00 WK 2 Sun 11.30-18:00 Tues/Thurs/Fri 19:00-23:00 **Key Capabilities** **Working Pattern Premium of £3.00 paid between 22:00-06:00** WK 1 Tues/Thurs/Fri 19:00-23:00 Sat 15:30-23:00 WK 2 Sun 11.30-18:00 Tues/Thurs/Fri 19:00-23:00 **Purpose** - To deliver a...

  • Operations Customer Assistant

    6 months ago

    Tring, United Kingdom M&S Full time

    **Summary** Working Pattern Sun 10.00 - 18.00 Friday 15.15 - 23.15 **All the details** **Working Pattern** Sun 10.00 - 18.00 Friday 15.15 - 23.15 **Purpose** To deliver a great shopping experience for our customers, we are looking for colleagues who put customers before tasks every time whilst championing and promoting our brilliant products. As the...

  • Operations Customer Assistant

    7 months ago

    Tring, United Kingdom M&S Full time

    **Summary** Work Pattern - 1 Week Rota Wednesday 17.15 - 23.15 Thursday 17.15 - 23.15 Saturday 17.15 -23.15 **All the details** **Work Pattern - 1 Week Rota Wednesday 17.15 - 23.15 Thursday 17.15 - 23.15 Saturday 17.15 -23.15 **Purpose** To deliver a great shopping experience for our customers, we are looking for colleagues who put customers before...

  • Cleaning Operations Assistant

    4 days ago

    Tring, Hertfordshire, United Kingdom Royal Mail Group Full time

    About the RoleWe are seeking a motivated and reliable individual to join our team as a Cleaning Operations Assistant at our Tring Delivery Office. As part of this role, you will be responsible for maintaining a clean and safe environment for our employees and customers.

  • Customer Assistant

    6 months ago

    Tring, United Kingdom Marks & Spencer Full time

    **Working Pattern Premium of £3.00 paid between 22:00-06:00** WK 1 Tues/Thurs/Fri 19:00-23:00 Sat 15:30-23:00 WK 2 Sun 11.30-18:00 Tues/Thurs/Fri 19:00-23:00 **Purpose** - To deliver a great shopping experience for their customers, putting customers before task every time - Champion new ways of working within stores through an open mindset and positive...

  • Customer Assistant

    6 months ago

    Tring, United Kingdom M&S Full time

    **Summary** Customer Assistant - TRING Hours: Wed 1900-2300 Thu 1900-2300 Fri 1900-2300 Sat 1900-2300 **All the details** Hours: Wed 1900-2300 Thu 1900-2300 Fri 1900-2300 Sat 1900-2300 **Purpose** To deliver a great shopping experience for our customers, we are looking for colleagues who put customers before tasks every time whilst championing and...

  • Customer Assistant

    6 months ago

    Tring, United Kingdom M&S Full time

    **Summary** Customer Assistant - Needs to be over 18 -due to working pattern WK 1 mon 1800-2200 tue 1800-2200 sat 1600-2000 **All the details** - WK 1_ - mon 1800-2200_ - tue 1800-2200_ - sat 1600-2000_ **Purpose** To deliver a great shopping experience for our customers, we are looking for colleagues who put customers before tasks every time whilst...

  • Customer Assistant

    7 months ago

    Tring, United Kingdom M&S Full time

    **Summary** Customer Assistant - Late Night Mon 19:00-23:00 Wed 19:00-23:00 Thurs 19:00-23:00 Sat 19:00-23:00 **All the details** **Purpose** To deliver a great shopping experience for our customers, we are looking for colleagues who put customers before tasks every time whilst championing and promoting our brilliant products. As the face of the...

  • Customer Assistant

    7 months ago

    Tring, United Kingdom M&S Full time

    **Summary** Customer Assistant Hours: Fri 12:00-18:00 Sat 10:00-18:00 **All the details** Hours: Fri 12:00-18:00 Sat 10:00-18:00 **Purpose** To deliver a great shopping experience for our customers, we are looking for colleagues who put customers before tasks every time whilst championing and promoting our brilliant products. As the face of the...

  • Customer Assistant

    6 months ago

    Tring, United Kingdom M&S Full time

    **Summary** Customer Assistant - Needs to be over 18 -due to working pattern WK 1 Tues, Thurs, Fri 19:00-23:00 Sat 16:30-23:00 WK 2 Sun 11:30-18:00 Tues, Thurs, Fri 19:00-23:00 **All the details** - WK 1_ - Tues, Thurs, Fri 19:00-23:00_ - Sat 16:30-23:00_ - WK 2_ - Sun 11:30-18:00_ - Tues, Thurs, Fri 19:00-23:00_ **Purpose** To deliver a great...

  • Customer Assistant

    7 months ago

    Tring, United Kingdom M&S Full time

    **Summary** Customer Assistant - Early Morning - Tring Mon, 04:00-08:00 Weds, 04:00-08:00 Sat 04:00-08:00 **All the details** Hours: Mon, 04:00-08:00 Weds, 04:00-08:00 Sat, 04:00-08:00 **Purpose** To deliver a great shopping experience for our customers, we are looking for colleagues who put customers before tasks every time whilst championing and...

  • Customer Assistant- Christmas-foods-tring

    7 months ago

    Tring, United Kingdom M&S Full time

    **Summary** Customer Assistant Christmas Foods Tring Purpose To deliver a great shopping experience for our customers, putting customers before task every time Champion new ways of working within stores through an open mindset and positive attitude Complete tasks and processes that deliver ‘best in town’ standards Serve and sell across all channels...

  • Customer Assistant

    7 months ago

    Tring, United Kingdom M&S Full time

    **Summary** WK 1: Tues 14:00-18:00 Thurs 14:00-18:00 Sat 06:00-14:00 WK 2: Sun 07:00-15:00 Tues 14:00-18:00 Thurs 14:00-18:00 **All the details** WK 1: Tues 14:00-18:00 Thurs 14:00-18:00 Sat 06:00-14:00 WK 2: Sun 07:00-15:00 Tues 14:00-18:00 Thurs 14:00-18:00 **Purpose** To deliver a great shopping experience for our customers, we are looking for...

  • Customer Assistant

    6 months ago

    Tring, United Kingdom M&S Full time

    **Summary** Customer Assistant Weds, Thurs & Sat 14:00-18:00 **All the details** **Purpose** To deliver a great shopping experience for our customers, we are looking for colleagues who put customers before tasks every time whilst championing and promoting our brilliant products. As the face of the business, you will be the voice of our customers helping...

  • Customer Assistant

    6 months ago

    Tring, United Kingdom M&S Full time

    **Summary** Customer Assistant - Christmas - Tring Monday 19:00-23:00 Friday 19:00-23:00 Saturday 15:00 - 23:00 **All the details** **Purpose** To deliver a great shopping experience for our customers, we are looking for colleagues who put customers before tasks every time whilst championing and promoting our brilliant products. As the face of the...