Control Room Officer

6 months ago

Tring, United Kingdom Wilson James Full time

Wilson James have been raising standards in security, construction logistics, aviation services, and technology for over 30 years. With 5,000 employees and a presence across over 300 client sites all over the UK, we are dedicated to delivering tailored solutions and top-tier customer service. As a leading managed service provider, we prioritise safety, efficiency, and customer satisfaction. Joining Wilson James offers the excitement of working with diverse, vibrant clients, making for a dynamic and engaging workplace.

We are looking for a Control Room Officer to join us at our client site in Hertfordshire (Tring).
Our client is a part of a large musuem which house many different artifacts from different centuries.

As a Control Room Officer you are an integral part of the team and you can make an impact with your skills to protect, deter and respond to any security matters, whilst providing an exceptional customer service experience.

**What do you get from us**:

- **The Shift** - 4 on, 4 off days & nights

**Pay**: £11.76 per hour
- **Lifestyle Benefits** - Mortgage and financial advice, vouchers for various shopping outlets and food stores, employee referral scheme.
- **Learning & Development** - we actively encourage progression and offer various eLearning courses, progression, training whilst on site, apprenticeships, and in-house training courses.
- **Health and Wellbeing** - Life assurance scheme, access to mental health support specialists

**A typical day in the life as a Control Room Officer**:

- To actively and effectively operate and monitor the control room systems

ensuring all duties are carried out in accordance with WJ and client
procedures and policies.
- Monitor on a day to day basis the CCTV, Fire and Security systems

installations, ensuring that all systems are operable, complete regular
system tests, panic alarm tests and lift checks and report all faults in timely
manner.
- Operate and monitor effectively the Control Room CCTV system ensuring

that all work is undertaken in compliance within the operating procedures,
legislation and codes of practice for the prevention of crime.
- To monitor effectively the alarms on the access/ perimeter control system,

museum case alarms and dispatch officers to respond.
- Operate radio, telephone and other communication systems in a prompt

helpful and professional manner

**What are we looking for?**
We are looking for people who are passionate about helping others and keeping those around you both safe and secure.
- Basic IT Skills and have a DS & CCTV licence
- Demonstrate the ability to think and act quickly in emergencies or under pressure
- Demonstrate the ability to use CCTV in a proactive way.
- Have an ability to deliver succinct and clear verbal and written reports where necessary
- Maintain a high standard of personal presentation
- Demonstrate reliability including the ability to deliver high standards of both punctuality and attendance in order

to ensure team effectiveness and availability
- Able to demonstrate an ability to work as part of a team.

**Salary**: £11.76 per hour

**Benefits**:

- Company pension
- Employee discount
- On-site parking

Schedule:

- 12 hour shift
- Day shift
- Night shift
- Weekend availability

Ability to commute/relocate:

- Tring: reliably commute or plan to relocate before starting work (required)

**Experience**:

- security: 2 years (required)

**Language**:

- English (required)

Licence/Certification:

- First Aid Certification (required)
- SIA (required)
- Driving Licence (preferred)

Work Location: In person

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